Technical Support Engineer

Windows Admin UEX (Azure Virtual Desktops, Remote Desktop Services, FSLogix, Universal Printing and Windows 365) – Technical Support Engineer

Shift: Night Shift Only

Designation: Technical Support Engineer

Role: Technical Support Engineer

Location: Bellevue, WA – Only in-person interview

JOB DESCRIPTION

Windows User Experience

Roles & Responsibilities

• Having 4 years of Windows & Networking Engineer experience in supporting production environment including customer-facing or customer support roles.
• Having Azure domain experience is a big asset.

User Experience (UEX)

• RDS (Remote Desktop Services)
• UI Shell
• WMI
• Script
• PowerShell
• Printing
• Apps
• App-V
• UE-V

Storage & High Availability (HA)

Active Directory Fundamentals

• Strong communication skills
• Excellent spoken and written English communication skills
• Demonstrable troubleshooting skills
• Cross-team collaboration

Mandatory Skills

• Remote Desktop Services
• Terminal Services
• Desktop Support
• RDP
• Windows Administration
• Windows Server
• AD
• DHCP
• DNS
• UEX

Desirable Skills

• Remote Desktop Services
• Terminal Services
• Desktop Support
• RDP
• Windows Administration
• Windows Server
• AD
• DHCP
• DNS
• UEX

Years of Experience

• 7 to 10 Years

Technical Skills

Networking (NET)

• TCP/IP communications
• DNS
• Access to file shares (SMB)
• Access to file shares (DFS namespace)
• Dynamic Host Configuration Protocol (DHCP)
• Wireless networking and 802.1X authentication
• Remote access (Direct Access)
• Site-to-site VPN connectivity issues
• Remote access (VPN, RRAS and CMAK)

Performance (PERF)

• Bug checks, Stop errors, and unexpected restarts
• Error while starting the computer, or you cannot start Windows
• High CPU utilization, Memory leak or resource depletion
• Application error, hang, or crash