Front Desk Associate

Summary This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Cheatham Annex. The incumbent performs front desk and reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds. Responsibilities Utilizes the Property Management System (PMS) to access guest information, retrieve reservation data, change or cancel reservations, and register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes room charges. Provides guests with room keys or cards. Assists with customer complaints, involving management as necessary. Receives requests and processes reservations within established guidelines; offers waitlist or alternative lodging when rooms/spaces are not available. Registers and assigns rooms/spaces to guests; transmits and receives messages; keeps records of occupied rooms/spaces and guest accounts; makes and confirms reservations; presents statements and collects payments. Accounts for a change fund, prepares the Close Bank Report, and deposits cash receipts at the end of each shift per established procedures. Ensures guest security and privacy is maintained at all times. Interacts with guests professionally; answers questions about the facility, amenities, and provides information on local attractions. Inventories keys and other supplies/amenities maintained at the front desk; keeps the front desk and lobby area clean and neat. Runs and prints various PMS reports such as Expected Arrivals, Departure List, In‑House Guest List, and Night Audit reports as requested. Answers phones and transfers calls to appropriate individuals. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Retrieves Lost and Found items and contacts guests regarding lost or found items. Requirements Must pass all applicable records and background checks. Must successfully pass the E‑Verify employment verification check; any discrepancies must be resolved as a condition of employment. This position may be designated ALPHA personnel for inclement weather or national security; may need to report for work when other employees are excused. The position may require working weekends, holidays, and rotating shifts that are outside normal duty hours. May be required to work overtime to meet mission requirements. May require possession of a valid state driver’s license; travel to other recreational lodging facilities may be required. Starting May 7, 2025, non‑affiliated individuals requesting access will need a REAL ID‑compliant driver’s license or another acceptable form of identification to access CNRMA Installations. Qualifications Knowledge of daily front desk operations of hotels or RV Parks. Knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. Knowledge of an automated property management system(s). Skill in resolving customer complaints. Skill in using Microsoft Office programs (Word, Excel, PowerPoint, Outlook). Skill in basic math. Skill in reading. Ability to handle, control, and account for large amounts of cash. Ability to handle, address, and resolve customer complaints. Ability to communicate effectively both orally and in writing in English. Education: This position does not have a positive education requirement. Salary is dependent on experience and/or education. Executive Order 12564 requires a Federal workplace free of illegal drugs. All Federal employees are required to remain drug‑free throughout their employment. Commander, Navy Installations Command is a Drug‑Free Federal Workplace. The use of illegal drugs will not be tolerated. Applicants may be required to submit proof of education, participate in medical screening and drug testing, and must satisfy national agency background checks. #J-18808-Ljbffr Navy Region Mid-Atlantic Fleet and Family Readiness (FFR)