Service Planner

Service Planner

Location: Boston, US Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong. We are looking for a Service Planner to join our Service Center at Vaisala Inc. located in Burlington, Massachusetts. This role offers the chance to be at the heart of our industrial instruments service operations, where you can directly contribute to optimizing processes and enhancing customer relations. Why join us? This role will be the cornerstone in creating an engaging and efficient office space that aligns with our organizational culture. You'll have the autonomy to communicate with all levels of the organization, leveraging feedback to assess needs and execute accordingly. This is an in-office role where you can truly make your mark.

What's your role? The Service Planner supports service operations at local, regional, and global levels by managing service sales orders and ensuring timely delivery. The role drives service business growth through different service offerings, while developing tools and processes in collaboration with stakeholders. Together with the team, you will have an excellent opportunity to assist our customers with receiving and processing their instruments in and out of our calibration laboratory. You will report to the Calibration Laboratory Manager.

Provide service in an efficient, courteous and professional manner

Perform the operative part of Vaisala Care Process activities (CRS core process)

Receive and ship customer equipment into and out of database (SAP and SalesForce) by creating and processing calibration and repair orders

Support Vaisala Recall, Spare Part and Sourcing processes

Opening service request for calibration and repair

Coordinating workflow to meet promise dates in time

What will you bring? High school diploma; associate's degree preferred At least three years of related experience or equivalent combination of education and experience Customer Service Professional with an outstanding service-oriented attitude Experience working in a fast paced, high-volume environment A "can-do" attitude for meeting strict deadlines Strong Organizational and Communication Skills, both written and verbal Ability to handle multiple tasks Ability to learn quickly and follow established processes Excellent verbal and written English Language skills Team and results oriented attitude Detail oriented with documentation skills Proficiency with Microsoft applications Experience with and Salesforce

Anticipated Salary Range: $60,000 - $75,000 base salary with a performance bonus plan. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below.

What we offer: Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended. As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees. EOE Veteran/Disability Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals. If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.