New Patient Intake Coordinator

We are seeking a Patient Intake Coordinator to join our growing team. In this remote, Texas-based role, you will serve as the first point of contact for new patients, providing exceptional customer service while guiding them through the new patient intake process.

As a Patient Intake Coordinator, you will manage a high volume of inbound calls (approximately 40-50 calls per day), gather and communicate detailed patient information, and ensure each caller is directed to the appropriate department when necessary. Success in this role requires strong multitasking abilities, excellent communication skills, and the ability to navigate multiple systems efficiently while delivering a positive patient experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 3 + yrs experience handling a high volume of inbound calls
- Customer Service experience


Nice to Have Skills & Experience

Medical Experience

Experience with Athena

Experience with Leading Reach


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.