IT Administrative Assistant

IT Administrative Assistant

Join the small but mighty IT team at Bartell Hotels, supporting eight hotels and the corporate office all located in San Diego. This dynamic team is responsible for the full range of deployed technologyfrom serving as the guardians of network security to ensuring that our guests have a seamless technology experience in the guestroom, and all of the hardware and software in between.

Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of eight properties in San Diego reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Bartell Hotels is an equal opportunity employer.

Position Overview

Seeking a highly organized and technology-savvy IT Administrative Assistant to provide administrative and operational support to the Information Technology Department. This position serves as the central coordination point for the IT team, assisting with departmental communications, inventory management, help desk administration, scheduling, documentation, and other administrative functions. The ideal candidate will possess strong organizational and communication skills, a solid understanding of technology and Microsoft Office applications, and the ability to work effectively in a fast-paced environment. Experience working in an IT or technical setting is preferred.

Essential Duties and Responsibilities

• Provide administrative support to the CIO and Information Technology Department.
• Serve as the primary liaison and coordination point for IT staff, facilitating communication and scheduling across the department.
• Answer incoming IT help desk calls and create support tickets on behalf of internal employees.
• Monitor, track, and route support requests to appropriate IT personnel.
• Maintain accurate records of IT service requests and departmental documentation.
• Coordinate meetings, calendars, travel arrangements, and departmental events as needed.
• Prepare reports, presentations, spreadsheets, and correspondence using Microsoft Office applications.
• Manage incoming and outgoing IT inventory, including receiving, tracking, documenting, and coordinating distribution of equipment and supplies.
• Assist with procurement activities, purchase orders, vendor communications, and invoice processing.
• Maintain departmental files, asset records, and inventory databases.
• Support IT projects through scheduling, documentation, and administrative coordination.
• Assist with onboarding and offboarding processes by coordinating equipment distribution and collection.
• Perform other administrative and operational duties as assigned.

Qualifications

Required

• High school diploma or equivalent; Associate degree preferred.
• Minimum of 2 years of administrative support experience.
• Advanced proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Strong organizational, multitasking, and time-management skills.
• Excellent verbal and written communication skills.
• Professional customer service skills and ability to interact effectively with employees at all organizational levels.
• General understanding of computer hardware, software, networking concepts, and common IT terminology.
• Ability to maintain confidentiality and handle sensitive information.

Preferred

• Experience working in an Information Technology department or technical environment.
• Familiarity with help desk ticketing systems and IT service management processes.
• Experience with inventory management and asset tracking systems.
• Basic understanding of business technology infrastructure and networking concepts.

Knowledge, Skills, and Abilities

• Strong attention to detail and accuracy.
• Ability to prioritize competing demands and meet deadlines.
• Ability to learn new technologies and business systems quickly.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while also collaborating effectively with a team.
• Professional demeanor and positive attitude.