Account Manager

Job Description

Job Description

About World Emblem

We are the world’s largest emblem manufacturer and embroidery services provider, with 8 strategic locations throughout the US, Canada, Mexico, and Europe.

We have been trusted year after year by customers for over 30 years to provide high-quality products and embroidery services that help customers create a great look, memorable experiences, and promote their brand.

We offer a wide variety of emblem options, ranging from traditional embroidered to FlexStyle patches and everything in between, including First Responder Duty Gear and Metal Insignia through Hero’s Pride.

Our Core Values:

• Stay positive

• Get the Job Done

• Keep Smart

• 100% Committed to the team

Job Summary

As a Territory Account Manager, you will be responsible for achieving retention and new sales targets. You will develop and implement service and sales strategies within an assigned territory. Your role will be pivotal in contributing to the overall growth and profitability of the organization. This role requires a proactive and enthusiastic approach to sales, excellent communication skills, and a strong customer focus.

Essential Duties and Responsibilities

• Onboarding & Implementation: Onboard new accounts by doing installs of products, training client’s staff, and deploying World Emblem tools to ensure the client’s success on product platform.

• Account Growth: Grow business and establish relationships with accounts from our newly acquired company, Hero’s Pride.

• Strategic Planning: Develop and review strategies to maximize revenue within assigned accounts/territory focusing on retention/new business, in alignment with the Hoshin plans.

• Client Engagement & Travel: Weekly communication with assigned client base via phone and email, in addition to quarterly physical site visits. Bi-Weekly travel is required. Must reach out to and have meetings scheduled with multiple key stakeholders to ensure client engagement, including the General Managers.

• CRM Management: Log all work-related activities in CRM in real time as they happen and maintain accurate contact information for the CRM system. Provide detailed and accurate sales forecasting, including Opportunity Management in CRM based on goals set by the company.

• Prospecting & Lead Generation: Prospect and qualify potential customers through cold calling, email campaigns, and other lead generation activities to create opportunities.

• Relationship Management: Develop and maintain relationships with buyers, key decision-makers, and influencers within target accounts. Managing and cultivating Top/Strategic Customer satisfaction, using feedback from Customer Surveys and client interactions.

• Sales Execution: Manage the sales process from initial contact to closing, including negotiation and contract execution.

• Performance Metrics: Meet or exceed personal KPIs set by Management in alignment with Hoshin plan.

• Market Knowledge: Stay up to date on client needs, industry trends, market conditions, product/solutions portfolio, and competitor activities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Required Credentials: Valid driver’s license and passport required.

Education & Experience

• Bachelor’s Degree or experience of proven success in sales, account management, or a related field with a track record demonstrating the ability to meet or exceed sales targets, manage key accounts, and contribute to revenue growth.

Skills

• Strong Communication Skills: The ability to effectively communicate with clients, present ideas clearly, and negotiate terms.

• Customer Relationship Management: Experience in building and maintaining long-term relationships with clients.

• Problem-Solving Abilities: Skill in addressing client concerns and finding effective solutions.

• Analytical Skills: Capability to analyze sales data and market trends to make informed decisions.

• Organizational Skills: Efficiency in managing multiple accounts, schedules, and tasks.

• Team Collaboration: Ability to work well with other team members, including marketing, product development, and customer service teams.

• Adaptability: Flexibility to adjust strategies based on changing market conditions or client needs.

• Negotiation Skills: Proficiency in negotiating contracts and closing deals.

• Project Management: Experience in managing projects from inception to completion, ensuring client needs are met.

• Technological Proficiency: Familiarity with the latest sales tools and technologies that can enhance productivity and client interaction, specifically Microsoft Office Suite and Microsoft Dynamics 365 CRM (Customer Relationship Management).

Language Ability

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Ability to speak fluently and write in Spanish is a plus.

Work Environment

This role is primarily field based, requiring regular travel to client sites, industry events, or other locations as needed. Candidates should be comfortable with frequent travel, driving, flying, and working in various places which may include indoor, outdoor, professional office, and industrial environments. Flexibility in working hours may be required to accommodate client needs and travel schedules.

When not in the field, this position offers a remote work environment, allowing you to work from home with occasional in-office meetings, if located within reasonable distance to the Ft. Lauderdale, Florida office.

You will need a reliable internet connection and a suitable home office setup to ensure productivity and communication. The company provides equipment and tools to support remote collaboration and communication.

Physical Demands

The position may involve physical activities, e.g., lifting to 25 pounds, standing for long periods of time, and driving for extended periods of time.

Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity & Company Policies

World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify.