Canadian Operations Manager

KEY RESPONSIBILITIES

Business Administration & Compliance

• Manage day-to-day business administration including corporate compliance, insurance, facility lease management, and permit coordination.

• Maintain corporate records, coordinate board-level documentation, and support governance processes.

• Oversee HR and labour administration, including onboarding, attendance and PTO tracking, performance cycle coordination, and policy adherence.

• Liaise with external auditors and support annual audit preparation and corporate filings.

• Coordinate office administration and ensure smooth cross-functional communication within the Canadian entity.

Sales Operations & Market Support

• Support the Canadian S&OP process by consolidating local demand input and coordinating with the North American Headquarters on inventory and supply planning.

• Coordinate annual and promotional sales programs (dealer incentives, seasonal campaigns) in partnership with North American Sales leadership.

• Provide local market intelligence and competitive insights to support pricing and product positioning decisions led by the North American Headquarters.

• Support new product launch activities in the Canadian market, working with the North American product committee on compliance and dealer communication.

• Prepare regular sales performance updates for North American leadership.

Supply Chain Support

• Support Canadian demand forecasting and purchase order planning in coordination with North American supply chain teams.

• Monitor inbound shipment status and inventory levels, escalating delays or shortages to the North American Headquarters as needed.

• Maintain updated inventory and supply records, and provide regular status reports to sales and warehouse teams.

International Trade & Customs Compliance

• Oversee international trade operations for Canada, including import documentation (commercial invoices, packing lists, ISFs) and customs brokerage coordination.

• Ensure compliance with CBSA (Canada Border Services Agency) regulations and other Canadian import/export requirements.

• Monitor and optimize inbound freight costs — negotiate rates with carriers, customs brokers, and drayage providers.

• Coordinate with North American and Global Headquarters on production schedules, shipment timelines, and cross-border supply allocation.

• Manage and resolve trade-related issues including customs holds, documentation discrepancies, and shipment delays.

Warehouse & Distribution Centre Operations

• Oversee overall distribution center operations in coordination with the Warehouse Manager — covering receiving, assembly, storage, shipping, and cycle counting.

• Monitor and manage warehouse KPIs: inventory accuracy, order fulfillment rate, assembly throughput, and shipping timeliness.

• Review and approve warehouse layout changes, racking configurations, and capacity planning in line with business growth.

• Lead or support facility-related projects including warehouse expansion, relocation planning, layout redesign, and municipal permit applications.

• Ensure compliance with health & safety requirements, Ontario labor standards, and internal warehouse SOPs.

• Coordinate with logistics and sales teams to prioritize outbound shipments and manage peak-period capacity.

Finance & Budget Management

• Prepare and manage the Canadian Operation's annual operating budget — track actuals vs. budget and report variances to leadership.

• Work closely with the Sr. Accountant and FP&A Analyst on month-end close, financial reporting, and annual planning cycles.

• Review and approve expenditures within delegated authority — including freight invoices, vendor contracts, and operational expenses.

• Support accounts payable processes, inter-company reconciliation, and financial audit preparation.

• Analyze business performance data (sales revenue, gross margin, operating costs) and provide actionable insights to leadership.

People Management & Team Development

• Directly supervise the Canadian management team and functional leads across all departments (Warehouse, Logistics, Accounting, FP&A, Sales & Market, Office Administration).

• Conduct regular one-on-ones, set performance objectives, and complete annual performance appraisals for direct reports.

• Identify training and development needs; coordinate with North American HR on relevant programs and resources.

• Manage recruitment activities for open positions — coordinate job postings, interview processes, and onboarding for new hires.

• Address employee relations matters promptly and in line with company policy and applicable employment standards.

Cross-Border Communication & Stakeholder Management

• Act as the primary operational contact for North American and Global Headquarters on all matters related to Canadian operations.

• Participate in regular operational review meetings with North American leadership — prepare updates, present results, and align on priorities.

• Translate corporate strategy and directives from Headquarters into actionable plans for the Canadian team.

• Build and maintain strong working relationships with key external partners including dealers, vendors, logistics providers, and municipal authorities.

• Represent the Canadian entity in cross-functional meetings, project teams, and external business settings as required.

REQUIREMENTS & QUALIFICATIONS

• Language Proficiency: Must be native or fluent in both Korean and English (written and verbal).

• Work Authorization: Must be legally eligible to work in Canada (No visa sponsorship available).

• Education: Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field; or equivalent combination of education and relevant experience.

• Experience: Minimum 7–10 years of progressive experience in business operations, international trade, or related functions, including at least 3–4 years in a supervisory or team lead role.

• Leadership & Operations: Demonstrated experience managing cross-functional teams and coordinating multi-department operations.

• Supply Chain & Logistics: Hands-on experience with supply chain management, demand planning, and/or international logistics (customs, import documentation, carrier coordination).

• Technical Skills: Strong proficiency in Microsoft Office Suite — Excel (advanced), Word, PowerPoint, Outlook.

• Analytical Skills: Strong analytical and problem-solving skills with ability to collect, interpret, and present data in a clear, actionable format.

• Interpersonal Skills: Excellent communication skills with the ability to work effectively across organizational levels and diverse cultures.

• Travel: Approximately 5–10% travel may be required.