Client Operations Support Specialist

Job Description

Job Description

Job Title: Implementation Specialist Support

Location: Mason, OH (Hybrid – In-office Tuesday, Wednesday, and Thursday)

Duration: Through 12/31/2026

GENERAL FUNCTION: Fix excel membership files, Group Portal client setup and email transition letters. This includes a significant level of interaction with our external customers. Other responsibilities include routine and advanced administrative support as well as project/process management. This position is expected to be a team player who acts as a role model for other staff by demonstrating high-level performance, taking a leadership role and maintain the utmost professional demeanor and highest level of confidentiality and trust.

ESSENTIAL JOB FUNCTIONS:

• Provide support to the Client Service Team to create client presentations, industry events/conferences, etc.
• This will include the coordination of client visits to our facility.
• Responsible for routine correspondence, travel arrangements, maintaining calendars, organizing and scheduling meetings, coordinating special events and answering calls.
• Uses independent knowledge and judgment to complete assignments consisting of numerous steps that vary in nature and sequence.
• Research data and prepares response for requesting person/department. Communicates data in a clear and concise manner to the requester and may recommend appropriate action to be taken.
• Determine which requests to be handled by management, professional staff or other department. Review outgoing materials and correspondence for internal consistency with approved procedures and ensure appropriate authorization is obtained.
• Develop and maintain non-routine reports (i.e., reference). Serves as a backup to other EyeMed assistants.

KEY RELATIONSHIPS:

• Customers (brokers, accounts, consultants): Frequent interactions with outside clients/brokers/consultants as support liaison, planning, scheduling.
• Client Service Management: Assists in performance management, administrative support, coordination, communication, event planning.
• Executive Leadership Team: Frequent interaction with EyeMed Leadership Team.
• Outside vendors: May assist in the planning, scheduling, and communication with vendors.

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

Company Description

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).