Customer Service Representative - State Farm Agent Team Member

Benefits: Professional Development Assistance On-Job-Training Bonus based on performance Flexible schedule Health insurance Opportunity for advancement Paid time off Parental leave Job Overview We’re a top-tier State Farm agency located in the heart of Los Angeles, and we’re proud to serve our community with knowledge, heart, and hustle. Led by Debra Miller and managed by Michelle Appezzato, our team is known for providing unmatched service with a personal touch. We’re currently looking for a Customer Management Specialist—someone who is licensed in Property & Casualty insurance and thrives in a supportive, detail-focused, service-driven role. Duties Proactively manage and support our existing book of business Contact clients regarding past-due payments, cancellations, and coverage updates Maintain accurate and up-to-date policy and customer records Resolve billing or coverage issues quickly and efficientlyCommunicate clearly and kindly with clients via phone, text, and email Collaborate with the team to improve retention and client experience Qualifications Bilingual or multilingual proficiency, particularly in Spanish (Required) Active California Property & Casualty License (Required) At least 1 year of insurance or customer service experience preferred Strong attention to detail – you’ll be catching and fixing the little things Initiative and accountability – you’re not afraid to take ownership A comfort with stepping outside your comfort zone when necessary Team player with excellent communication and follow-through Sales experience is advantageous but not mandatory. What We Offer Competitive hourly or salaried pay (DOE) + performance incentives Paid time off & holidays Training & development support Positive, team-first culture Opportunities for growth within the agency Opportunity for a hybrid work schedule #J-18808-Ljbffr Debra Miller - State Farm Agent