Customer Retention Specialist - State Farm Agent Team Member

Benefits: Support for certifications or further education Modern, inspiring office spaces Team-building activities and social events Continuous feedback culture instead of annual reviews Office centrally/conveniently located Supportive work environment Friendly, safe environment Health insurance Paid time off Training & development Vision insurance 401(k) 401(k) matching Company parties Competitive salary Dental insurance Free food & snacks

ROLE DESCRIPTION:

Immediately Hiring! Join the Larry Poole State Farm Team as a Customer Relations Representative and Make a Real Impact! Are you passionate about helping people and creating unforgettable customer experiences? At Larry Poole State Farm, we don’t just provide insurance — we build trusted relationships and serve our community with heart. As a Customer Service Representative, you’ll be the friendly voice and problem-solver our clients rely on every day. In this role, you will deliver outstanding customer experiences that reinforce our agency’s reputation. Your attention to detail, strong customer service skills, and genuine desire to help others will make you an excellent fit. You will enhance your career by resolving customer inquiries, collaborating with team members, and anticipating the needs of the community you support. The ideal candidate has excellent communication skills and a passion for delivering top-tier customer service. This role involves assisting clients with their insurance needs, managing inquiries, supporting claims, and ensuring a positive customer experience.

QUALIFICATIONS:

Must obtain a valid Property & Casualty insurance license within 90 days of hire. Life and Health insurance license preferred; if not currently licensed, must obtain within 180 days. Previous experience in insurance or financial services preferred. Excellent verbal and written communication skills. Customer-focused, empathetic, and a collaborative team player. Detail-oriented with strong multitasking, prioritization, and problem-solving abilities. Previous customer service experience preferred. Come be part of a team that values YOU and the difference you make every day. #J-18808-Ljbffr Larry Poole - State Farm Insurance Agent