Information & Knowledge Manager

Everforth ECS is seeking an Information & Knowledge Manager to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax . This position is contingent upon contract award. War Data Platform Context The War Data Platform (WDP) is a key initiative within the U.S. Department of War’s (DoW) AI-First strategy, introduced in early 2026. The WDP separates business and financial data from operational warfighting data, aiming to accelerate the deployment of artificial intelligence (AI) on the battlefield. It extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts. Responsibilities Supports day‑to‑day operation and maintenance of WDP Core Integration’s enterprise knowledge management and customer relationship tracking functions across all classification tiers. Supports operation and maintenance of an automated customer relationship knowledge system for WDP Core Integration activities across multiple security environments. Maintains structured repositories and workflow tracking within platforms such as SharePoint, Confluence, ServiceNow, and analytics dashboards to organize WDP Core Integration user groups, service interactions, engagement records, and usage trends. Assists with development and upkeep of relational data repositories capturing mission use cases, operational feedback, and capability requests from Combatant Commands, Joint Staff elements, Senior Executive Service leadership, interagency organizations, and coalition partners. Tracks stakeholder engagement activities including outreach frequency, response patterns, and user feedback indicators to support improvements to WDP Core Integration services and mission alignment. Supports preparation of communications materials such as technical briefs, digital guides, notifications, and informational content to increase awareness of WDP Core Integration capabilities across security domains. Collects and organizes user feedback through forms, surveys, and service request workflows, documenting operational issues and enhancement proposals for review through program governance processes. Coordinates with information management personnel across security domains to capture customer concerns, consolidate inputs, and document operational requirements supporting service improvements. Produces engagement summaries, knowledge artifacts, and analytical reports that improve visibility into user needs, support informed program decisions, and strengthen relationships with WDP Core Integration stakeholders. Performs other duties as assigned. Required Skills Current Secret security clearance. Minimum of 3 years of experience in knowledge management, information management, program support, or a closely related discipline within a federal, defense, or government contracting environment. Proficiency maintaining enterprise knowledge management and collaboration platforms, including SharePoint, Confluence, or ServiceNow. Strong problem‑solving and decision‑making capabilities. Highly developed interpersonal and oral/written communication skills. Desired Skills Active Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI) eligibility. Familiarity with multi‑domain network environments including NIPRNet, SIPRNet, and JWICS. Experience supporting stakeholder engagement or customer success functions in a defense or national security program environment. Exposure to Agile or Scaled Agile Framework (SAFe) delivery models. Familiarity with data‑centric content management practices such as role‑based access control, taxonomy‑driven tagging, and structured indexing. ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, or local jurisdiction law. #J-18808-Ljbffr ECS