Director of Operations

The Operations Director is a senior leadership role responsible for driving operational excellence, developing leaders, and executing the vision of the Operator. This role oversees daily restaurant operations while building high-performance teams rooted in Chick-fil-A’s values, systems, and culture.

Directors at Chick-fil-A lead through Operational Excellence, Servant Leadership, and Results . You will model and implement the CORE 4 , Winning Hearts Every Day Strategy , and industry-leading Food Safety standards , while ensuring a guest experience that reflects our brand promise.

Responsibilities

• Oversee daily operations across Drive-Thru, Front of House, and Back of House.
• Lead, coach, and develop a team of leaders and 80–100+ team members.
• Drive performance through systems, accountability, and continuous improvement.
• Ensure operational excellence in speed of service, order accuracy, cleanliness, and hospitality.
• Lead labor management, food cost stewardship, and profitability strategies.
• Maintain uncompromising Food Safety standards.
• Support leadership development pathways and training plans.
• Foster a positive, high-performance culture.
• Willingness to step into operational roles as needed to support the team.

Requirements

• Minimum 3+ years of Chick-fil-A leadership experience REQUIRED.
• Proven success in high-volume operations leadership.
• Strong business acumen with data-driven decision-making ability.
• High level of integrity, ownership, and responsibility.
• Excellent leadership, communication, and accountability coaching skills.
• Must be able to work 45–50 hours per week with open availability (Includes occasional Sunday leadership meetings/training sessions)
• ServSafe Certification required (or willing to obtain within 30 days)
• High School Diploma or equivalent required.
• Ability to stand and walk for up to 10 hours.
• Ability to lift up to 50 lbs.
• Ability to multitask and lead in a fast-paced environment
• Ability to multitask and lead in a fast-paced environment

What We Offer

• Competitive Salary
• Health Benefits Available.
• 401(k) with Company Match.
• Paid Time Off (PTO).
• Leadership Development & Coaching.
• Access to Chick-fil-A Scholarships ($2,500/year).
• Discounted Meals.
• Positive, Growth-Minded Work Environment.
• Sundays Off for Regular Operations.

Career Growth Opportunity

This role includes direct mentorship from the Owner/Operator and exposure to business strategy, financial leadership, and organizational development , making it a strong development path for candidates pursuing Senior Leadership or future Operator opportunities within Chick-fil-A.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.