Patient Care Coordinator

Job Position: Patient Care Coordinator
Job Overview
We are seeking a dynamic and compassionate Patient Care Coordinator to join our healthcare team. This vital role combines administrative expertise with patient-centered service, ensuring smooth scheduling, accurate documentation, and effective communication across clinical and administrative departments. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent organizational skills, attention to detail, and a passion for delivering exceptional patient experiences. This paid position offers an exciting opportunity to contribute to quality healthcare delivery while developing your professional skills in medical administration.
Responsibilities
* Scheduling patient appointments for our Orthopaedic and Physical Therapy Clinics with our Patient Care Coordinating team.
* Verify insurance coverage and benefits through insurance portals and perform insurance verification to facilitate seamless billing processes.
* Manage incoming Referrals and obtain Prior Authorization for Physical Therapy services through insurance portals
* Review and update patient medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times.
* Collect Co-Pays and must be able to discuss and collect account balances.
* Communicate with our MDs, DNP, PA, DPTs, PTA, Strength Coaches and Athletic Trainers to ensure positive, efficient and informative patient experiences.
* Provide exceptional patient service by answering multi-line phone systems with professionalism, practicing proper phone etiquette, and addressing inquiries promptly.
* Maintain accurate filing of medical records and documentation review to support clinical operations and compliance standards.
* Collaborate with team members to improve office workflows related to medical office management, insurance verification, and appointment scheduling.
Skills
* Extensive experience with eClinicalWorks EMR and PM systems.
* Strong knowledge of medical terminology, and a basic understanding of CPT and ICD-10 coding.
* Extensive computer skills with familiarity in Microsoft Office Suite and health information management software
* Exceptional organizational skills with the ability to manage multiple schedules efficiently while maintaining attention to detail.
* Previous medical office experience required.
* Strong customer service orientation paired with professional phone etiquette and clerical skills such as filing and data entry.
* Knowledge of HIPAA regulations always ensures confidentiality of patient information
* Ability to work independently as well as part of a collaborative team in a fast-paced environment requiring flexibility and problem-solving skills. Join us in making a difference by providing outstanding administrative support that enhances patient care experiences! This role is essential in streamlining operations while fostering a welcoming environment for all patients we serve.
Salary:
$18.50 - $22.50 per hour
Job Type:
Full-time
Benefits:
* 401(k) with employee matching
* Medical, Vision and Dental insurance
* Short-Term Disability insurance
* Employee assistance program
* Free flu shots
* Free parking
* Paid sick time
* Paid vacation
* Paid training
* 8 paid holidays
Experience:
* Medical: 2 years (Required)
Work Location:
* In person
* Ability to reliably commute
* Lansdowne, VA 20176 (Required)
* Aldie, VA 20105 (Required)
Shifts:
* Flexible Availability (Required)
* Opening (Ortho): 8am - 5pm Monday through Friday
* Opening (Physical Therapy): 7am - 4pm Monday through Friday
* Closing (Physical Therapy): 9:00am - 5:30pm Monday Through Thursday
* No Weekends