Sales Coordinator

Sales Coordinator

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Ontic is looking for a Sales Coordinator to join our growing team. The Sales Coordinator plays a critical role in supporting Ontic's commercial organization through end-to end ownership of the customer quote process. This role ensures a seamless customer experience through, pre-sales support, CRM administration, quote processing, customer follow-up, and order conversion activities. This will be an onsite position in Creedmoor, North Carolina.

Ontic offers a new lease on life for the aerospace and defense industry. We're dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal whether that's serving our customers, helping each other, or volunteering in our local community.

To be considered for the Sales Coordinator role, here's what you'll need to bring with you:

• Bachelor's degree in Business, Finance, Marketing, or related field (or equivalent experience)
• PC and office software skills (CRM experience preferred)
• Strong attention to detail and process discipline
• Ability to manage multiple quotes and deadlines simultaneously
• Experience in aerospace, defense, or technical manufacturing environments

As a Sales Coordinator, you will:

• Enter new opportunities and quotes into Dynamics CRM accurately and timely
• Conduct structured follow-up cadence for quotes.
• Update win/loss data and solicit customer feedback for lost opportunities
• Work with revenue management team to achieve price realization targets
• Maintain CRM hygiene (ABC notes, RYG flags, phasing dates, documentation uploads)
• Vet new customers and complete customer setup in Dynamics CRM
• Quote to price list and catalogues, per associated master contract requirements
• Obtain quote approvals based on authority matrix
• Confirm receipt of purchase orders and attach POs in CRM
• Work with engineering for pre-sale technical support and product selection
• Coordinate regular update of customer price lists
• Facilitate preparation of large proposals and contract review
• Resolve customer complaints and escalate as necessary
• Identify and negotiate early shipment opportunities
• Collaborate with finance on credit control
• Establish and maintain positive stakeholder relationships
• Respond effectively to all correspondence and status requests
• Attend regular meetings as required to support tasks.

Our Benefits:

• Comprehensive medical insurance
• Competitive PTO
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

Salary Range:

• $60,000-$80,000/year, based on experience

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.