Front Desk Associate (Med Spa & Wellness)

Center:

4Ever Young (Colorado Springs)

Location:

Part-Time, approx. 20-30 hrs/week | Tue-Sat (Saturdays required)

$18-$22/hr base commensurate with experience, plus performance incentives

Medical, PTO/holidays, 401(k), and employee discounts (per company policy)

You are the first person a patient sees and the last impression they leave with. If you thrive in a fast-paced environment, genuinely enjoy helping people, and know how to keep the front of a premium practice running smoothly while also having natural instincts for booking, rebooking, and membership conversations - this role is built for you. We are looking for someone who wants to grow with the center.

The Role

This location operates as part of s national network and is held to the full brand standard. We are building a team for the long term and are looking for a Front Desk Associate who wants to grow with the center. The Front Desk Associate /  Patient Care Coordinator (PCC)is the operational and experiential anchor of the front of house. You will manage patient flow, own the phone and scheduling queue, support providers with check-ins and check-outs, and educate patients on services, membership programs, and promotions in a way that feels natural and consultative - never pushy. You will work closely with the clinical team to drive rebooking and retention goals.

What You’ll Do

• Own the patient experience: warm check-in and check-out, accurate records, clean and welcoming front-of-house environment.
  
• Manage scheduling and communications: answer phones, book and confirm appointments, manage waitlists, and respond to patient messages.
  
• Sales - Educate and convert: introduce patients to services, promotions, and VIP/membership programs in a consultative, education-first way.
  
• Drive rebooking and retention: ensure every patient leaves with a clear next step; follow up on lapsed patients as needed.
  
• Handle payments and admin: process transactions, maintain patient records in the EMR system, and ensure HIPAA compliance.
  
• Support the team: assist with center events, supply tracking, and any operational tasks that keep the center running at standard.
  

Requirements

What You Bring

• Customer-facing experience in medical/dental front office, med spa/aesthetics, hospitality concierge, or membership sales and administration.
  
• Natural consultative instincts: you can guide patients to the right next step without it feeling like a sales conversation.
  
• Strong multitasking and attention to detail - you stay organized and accurate when phones, arrivals, and team needs are all happening at once.
  
• Clear, professional communication in person, on the phone, and in writing.
  
• Familiarity with scheduling software (Zenoti) or EMR systems preferred; willingness to learn required.
  
• Consistent Tue-Sat availability, including every Saturday. This is a firm scheduling requirement.
  

Benefits

Compensation + Benefits

• $18-$22/hr base commensurate with experience, plus performance incentives.
  
• Medical benefits, PTO/holidays, and 401(k) per company policy.
  
• Employee discounts on center services and products.
  
• Consistent Tue-Sat schedule. No nights, no on-call.
  

About 4Ever Young

4Ever Young is a national anti-aging and wellness franchise with 100+ locations open or planned to open across the U.S. this year. The model combines medical aesthetics - injectables, skincare, microneedling - with hormone optimization, IV therapy, and medical weight management under one roof. Every center runs on a premium patient experience standard, and the Patient Care Coordinator is at the center of making that real.

Hiring Process

Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → placeM!NT

EOE + AI Disclosure

We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at Show email . We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including California requirements where applicable). PLACEM!NT is supporting 4Ever Young Colorado Springs with recruitment. All communication will come from a @placemint.agency email address.