Healthcare Escalation Specialist (Bilingual Spanish)

Healthcare Escalation Specialist (Bilingual Spanish)100% Remote | Texas Residents OnlySchedule: Monday-Friday, 8:00 AM - 5:00 PM CSTRequired QualificationsBilingual Spanish/English required3+ years of contact center experience, including 2+ years in healthcare or health insurance1+ year of experience handling escalated customer or member issues1+ year as a Team Lead, SME, Mentor, Escalation Specialist, or SupervisorKnowledge of healthcare benefits, eligibility, enrollment, and COBRAStrong problem-solving, conflict-resolution, and communication skillsProficiency with Windows, Microsoft Word, and ExcelTyping speed of 40+ WPM with 80% accuracyExperience working successfully in a remote environmentHigh School Diploma or GED requiredMust reside in TexasAbout the RoleWe're seeking an experienced Healthcare Escalation Specialist to resolve complex member service issues and benefit-related concerns. This role serves as a subject matter expert, partnering with members, internal teams, carriers, and vendors to investigate issues, drive resolution, and deliver an exceptional member experience.ResponsibilitiesHandle complex member inquiries and escalated service issuesInvestigate enrollment, eligibility, COBRA, and benefit-related concernsResolve issues involving medical, dental, vision, and pharmacy benefitsPartner with internal teams, carriers, and vendors to ensure timely resolutionDe-escalate challenging situations with professionalism and empathyIdentify root causes and recommend process improvementsMaintain accurate documentation of interactions and resolutionsSupport training, mentoring, and knowledge-sharing initiativesWork-From-Home RequirementsDedicated, private workspaceReliable high-speed internet (200 Mbps download / 25 Mbps upload minimum)Training4 weeks paid, fully remoteMonday-Friday, 8:00 AM - 5:00 PM CSTWhy Join Us?100% remote opportunityNo nights or weekendsSupportive leadership and team environmentOpportunities for growth within healthcare operations and leadershipJob Type & LocationThis is a Contract to Hire position based out of Houston, TX.Pay and BenefitsThe pay range for this position is $22.64 - $22.64/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Aug 14, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006209086Profession: Customer Service