Contact Center Representative 1

Contact Center Representative 1

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Job Description:

• Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams.
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.

Knowledge, Skills, and Abilities:

Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]

Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]

Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]

Ability to deal with data that is of a sensitive and confidential nature. [Required]

Ability to work independently and in a team environment. [Required]

Education: High School Grad or Equiv [Required]

Field of Study: N/A

Work Experience: 1+ experience as a lead role in a medical setting or other health care related role. [Preferred]

1+ experience as a ma-c or licensed nurse. [Preferred]

Experience in various clinical areas inpatient or outpatient practices [Preferred]