Quality Manager

Job Description

Job Description

Job Title: Quality Manager

Job Description

The Quality Manager leads and maintains the company’s quality management system, ensuring that products and distributed goods consistently meet regulatory, contractual, and customer requirements. This role oversees internal and external audits, manages customer complaints and non-conformances, and partners closely with engineering, suppliers, and manufacturing teams to drive continuous improvement. The position offers strong opportunities for career growth in a family-owned organization with a focus on training, development, and advancement.

Responsibilities

• Manage and maintain the quality management system (QMS) to ensure it remains effective, compliant, and aligned with business objectives.
• Evaluate data from the QMS to identify trends, issues, and opportunities for improvement, and make clear, data-driven business recommendations.
• Manage the customer complaint system by investigating issues, coordinating corrective actions, and resolving customer concerns in a timely and professional manner.
• Lead internal and external quality audits, including planning, execution, reporting, and follow-up on findings.
• Plan and oversee quality laboratory activities to support business units, ensuring testing and analysis align with product and customer requirements.
• Manage non-conformance issues by identifying root causes, implementing corrective and preventive actions (CAPA), and monitoring the effectiveness of those actions.
• Audit all quality systems to ensure compliance with relevant regulations and standards, including ISO and aerospace-related requirements.
• Collaborate with engineering teams to ensure equipment, processes, and testing specifications (such as ASTM) are defined, implemented, and updated so products are manufactured correctly.
• Apply statistical process control (SPC) methods to analyze data and recommend or implement necessary process changes.
• Work with suppliers and manufacturing partners to ensure distributed products meet compliance, quality, and contractual standards.
• Troubleshoot and support external companies when products or materials are out of specification or do not meet contractual terms, providing coaching and guidance to resolve issues.
• Ensure adherence to regulations and requirements such as ITAR, FARS, DFARS, and aerospace standards within the quality management system and supplier oversight.
• Support and participate in contractual quality terms, audits, and negotiations with external vendors and larger companies.
• Contribute to continuous improvement initiatives across the organization by leveraging quality assurance, CAPA, and root cause analysis (RCA) methodologies.

Essential Skills

• Proven experience in quality management with responsibility for overseeing a quality management system (QMS).
• Strong background in quality management systems, including implementation, maintenance, and continuous improvement.
• Hands-on experience conducting internal and external quality audits.
• Demonstrated knowledge of supplier quality, including managing supplier performance and compliance.
• Experience managing customer complaints, non-conformance issues, and CAPA processes.
• Familiarity with aerospace-related quality regulations and standards.
• Working knowledge of ITAR (International Traffic in Arms Regulations).
• Working knowledge of FARS (Federal Acquisition Regulation Supplement).
• Working knowledge of DFARS (Defense Federal Acquisition Regulation Supplement).
• Experience with quality assurance methodologies and tools.
• Proficiency in root cause analysis (RCA) and corrective and preventive action (CAPA).
• Ability to apply statistical process control (SPC) methods to analyze data and support decision-making.
• Strong analytical skills with the ability to interpret data and translate findings into actionable recommendations.
• Effective communication and collaboration skills for working with engineering teams, suppliers, manufacturing partners, and customers.

Additional Skills & Qualifications

• Experience auditing and maintaining compliance with ISO and aerospace quality standards.
• Familiarity with ASTM testing specifications and their application in manufacturing and quality control.
• Experience supporting both manufactured products and distributed products from external vendors.
• Comfort working with larger companies and regulated entities on supplier quality, contractual terms, and audits.
• Ability to coach and support external companies when products or materials are out of specification or not meeting contractual requirements.
• Interest in career growth into higher-level leadership roles within a quality-focused organization.
• Motivation to work in a family-owned environment that emphasizes training, development, and upward mobility.

Work Environment

This position is based in an office environment with regular interaction across engineering, manufacturing, and supplier teams. The role follows a Monday through Friday, first-shift schedule, with some flexibility once the individual is trained and self-sufficient. Occasional travel is required to customer or vendor sites to conduct audits and provide on-site support. The organization emphasizes a supportive, family-owned culture that offers strong benefits, training opportunities, and clear pathways for professional growth, including exposure to outside vendors and larger companies in regulated industries.

This is a Permanent position based out of Germantown, WI.

The pay range for this position is $80000.00 - $120000.00/yr.

This company offers health insurance, dental insurance, vision insurance, and 401k match. They also offer paid vacation and paid holiday. There is also bonus potential available as well.

This is a fully onsite position in Germantown,WI.

This position is anticipated to close on Jul 24, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.