Production Administrative Assistant

Production Administrative AssistantAre you organized, detail-driven, and energized by keeping operations running smoothly?At Groundworks, North America's leader in foundation solutions, our Production Administrative Assistants are essential partners to our field and leadership teams—providing the coordination, accuracy, and follow-through that keep projects on track. From scheduling support and paperwork management to communication and data accuracy, your work directly supports our crews and ensures a seamless customer experience. If you thrive in a fast-paced environment and want a stable role with growth opportunities at a nationally respected company, this position is built for you.The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome, and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction. Support administrative needs of a busy customer service-based industry.Duties and ResponsibilitiesProvide administrative support for timekeepingCreate weekly job packsSchedule new projects and warranty workConfirmation calls to customers regarding upcoming projectsOrder permits and engineering reports for upcoming projectsGreat customer experiences and service is how we built our reputation. You will be the right fit if you believe in serving people and solving problems.Set and confirm installation datesOrder utilities to be marked at job sitesFollow up with customers on a variety of issuesUpdate customer records for accuracyIt is an essential function of this job that the employee regularly and reliably reports to work on time each working day.QualificationsHigh School Degree/GED1-2 years Administrative Assistant experience preferredPrevious call center or customer service preferredMust be positive and motivated with excellent communications skillsAbility to adapt quickly to changes in work strategyExcellent computer skillsGreat oral and verbal communicationWorking ConditionsSeeing with the ability to read reports, data, statistics, and information on computer screens are required.Full-timeOnsiteWhat We Offer:Competitive base pay + bonus based on company performance ($30-45k avg.)Annual Tribe Appreciation Tour, holiday & volunteer eventsUpward mobility - we promote from within 80% of the timeWhen you win, you own it—our Employee Ownership Program lets you share the upsideTuition Reimbursement Program - we invest in your development!Work-life balance - 2 weeks PTO and 6 paid holidaysUS: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leaveCanada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance