Customer Support Receptionist

Job Description

Job Description

Position Summary

We are seeking a professional, organized, and customer-focused Receptionist / Customer Support / Administrative Assistant to serve as the first point of contact for our organization. This role blends front desk responsibilities, administrative support, and customer service to help maintain a seamless and efficient office environment. The ideal candidate is detail-oriented, tech-savvy, and able to confidently manage multiple tasks in a fast-paced setting. Hours are M-F 8-4:30pm.  

This is a temporary position starting immediately and ending on October 30, 2026, with the potential to transition into a permanent role based on performance and business needs. Pay depends of experience.

Key Responsibilities

Customer Support & Receptionist Duties

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
• Provide accurate information about products, services, pricing, and policies
• Resolve customer issues, complaints, and concerns efficiently while maintaining a positive experience
• Process orders, returns, exchanges, and refunds as needed
• Track and update customer orders using order management systems
• Document customer interactions, issues, and resolutions in company systems
• Escalate complex or unresolved issues to the appropriate department
• Follow up with customers to ensure satisfaction and problem resolution
• Maintain a strong understanding of company products, services, and procedures
• Assist with billing questions and basic account inquiries
• Collaborate with internal teams (sales, shipping, operations) to support customer needs
• Identify opportunities to improve customer experience and internal processes
• Meet or exceed response time and customer satisfaction goals
• Social Media support

Administrative Support

• Provide general administrative support to management and staff
• Schedule appointments, meetings, and manage calendars
• Prepare and format documents, reports, and correspondence
• Perform data entry and maintain accurate records
• Organize and maintain physical and electronic filing systems

Office Operations & Order Management

• Process and track customer orders using shipping software
• Use shipping software to prepare shipments, print labels, and track deliveries
• Coordinate with internal teams and external vendors on order fulfillment
• Monitor inventory of office supplies and reorder as needed
• Assist with additional operational or administrative tasks as assigned

Qualifications

Required

• High school diploma or equivalent
• 3+ years of experience in a receptionist, administrative, or customer support role
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
•  

Technical & Computer Skills

• Strong overall computer proficiency and ability to learn new systems quickly
• Experience with Microsoft Office (Word, Excel, Outlook)
• Familiarity with Microsoft Teams for communication and collaboration
• Experience with shipping software
• Accurate data entry and basic reporting skills

Preferred

• Prior experience in a customer service or order processing environment
• Gardening Experience helpful

Key Skills & Competencies

• Customer-focused mindset with strong problem-solving skills
• Professional demeanor and positive attitude
• Attention to detail and accuracy
• Strong time management and prioritization abilities
• Ability to handle confidential information with discretion
• Adaptability and willingness to support multiple teams

Work Environment

• Office setting with frequent interaction with customers, staff, and vendors
• May require sitting for extended periods and occasional lifting (up to 20 lbs)

At Keene Garlic, you’ll be part of a company rooted in nearly 20 years of quality, sustainability, and support for family farming. We take pride in offering carefully grown, premium products while fostering a workplace where teamwork, learning, and growth are valued. Join us for the opportunity to build your skills, contribute to meaningful work, and grow with a fast growing ecommerce company.

Company Description

At Keene Garlic, you’ll be part of a company rooted in nearly 20 years of quality, sustainability, and support for family farming. We take pride in offering carefully grown, premium products while fostering a workplace where teamwork, learning, and growth are valued. Join us for the opportunity to build your skills, contribute to meaningful work, and grow with a fast growing ecommerce company.