Salesforce Business Analyst
United IT
Salesforce Business AnalystRemoteKey Responsibilities• Requirements & Analysis: Partner with Product Owners, SMEs, and Business Stakeholders to elicit, document, and refine business and technical requirements, ensuring user stories have clear acceptance criteria within an Agile delivery framework.• Agile Delivery Support: Participate actively in sprint planning, backlog grooming, and prioritization sessions. Raise risks and dependencies with urgency to maintain delivery quality and timeline alignment.• Project & Enhancement Delivery: Work across a mix of sustainment, enhancement, and project initiatives within a global environment. Manage competing priorities while ensuring timely execution with minimal supervision.• Team Leadership: Lead offshore and remote teams to ensure clarity of deliverables, adherence to best practices, and on-time task completion.• Testing & Quality Assurance: Author, review, and execute test scripts for integration, regression, and user acceptance testing. Collaborate with QA teams to ensure full test coverage and promote automation and performance testing initiatives.• Stakeholder Engagement: Use strong communication, facilitation, and negotiation skills to influence decision-making, manage ambiguity, and build consensus across teams.• Innovation & Continuous Learning: Conduct proof-of-concepts (POCs), present findings, and evaluate new Salesforce and ServiceMax features. Stay informed on emerging technologies and share best practices across the team.• Configuration Expertise: Perform hands-on Salesforce and ServiceMax configuration, administration, and release management leveraging deep platform knowledge.• Cross-Functional Collaboration: Partner with functional leads and system owners to align system capabilities with business objectives across global Field Service and Service Cloud operations.• Data Analysis & Problem Solving: Investigate data and process issues, design solutions, and ensure accuracy and compliance in system changes.• Flexibility: Provide occasional off-hours support as needed for critical system updates or global team coordination.Qualifications• Experience:8+ years of direct Salesforce configuration and administration experience5+ years in a Business Systems Analyst or consultant role within large-scale enterprise environmentsProven experience implementing and supporting Salesforce Field Service and ServiceMaxStrong background in Service Cloud, Case Management, and Call Center processesExperience in regulated industries (e.g., medical device, healthcare, life sciences) with understanding of HIPAA, FDA, or SOX compliance requirementsProficiency with Agile methodologies, change management, and tools such as Jira, Confluence, Quip, Microsoft Teams, and ValGenesis• Technical & Professional Skills:Salesforce Administrator and Advanced Administrator Certifications requiredExceptional analytical, communication, and organizational skillsAbility to manage multiple priorities and influence business decisions through data-driven insightsDemonstrated experience leading cross-functional and offshore teams• Education:Bachelor’s degree in Information Systems, Information Technology, Computer Science, or equivalent practical experiencePreferred Attributes• Strong consulting presence—able to navigate ambiguity, drive alignment, and communicate complex concepts clearly to both business and technical audiences.• Passion for learning and applying new Salesforce capabilities and ServiceMax enhancements.• A collaborative and proactive mindset with the ability to work seamlessly across distributed global teams.
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- ...Job Code: 150914 Role: Salesforce Business Analyst Locations: Dallas, TX Job Description: SF Business Analyst JD: ? Experience documentation business processes, procedures, data and rules ? Effective communication skills, strong analysis mindset and can...Salesforce
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$67k - $83.8k
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...future of cybersecurity.Role We are looking for a Senior Business Systems Analyst to join our team. This is a Hybrid role based in San Jose,... ...evolution, and optimization of GTM process and workflows in Salesforce and other GTM toolsWho You Are (Success Profile)You thrive...SalesforceFull timeWork at officeLocal area- ...Senior Business System Analyst – PricingRootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services... ...with deal review business teams is preferredBSA experience in Salesforce.com, Oracle Big Machines CPQ is highly preferred...SalesforceContract work
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$90k - $100k
..., safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect... ...Job Description As a Business Process Analyst within our Global Sales Operations organization... ...& Digital Transformation Support Salesforce and enterprise application improvements....SalesforceWorldwideRelocation- ...Job Description Airbus Helicopters, Inc. is seeking a business-minded Business Data Analyst to dig deep into operational data, uncover efficiencies... ...Experience w Office Script , Gemini , Data visualization and Salesforce. Complexity of the Role Level of Decision Making...SalesforceContract workTemporary workFor contractorsWork at officeLocal areaRemote workVisa sponsorship
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$80k - $100k
...Business Development Manager - ManufacturingInforma Markets, a division within Informa, creates global platforms for industries. We... ...effective sales plans and approaches targeting new accounts.Use Salesforce to track client interactions, opportunities, and forecasts that...SalesforceRemote workWork from homeFlexible hours3 days per week- About the job Marketing Performance Analyst (Dallas) Company Overview: Inclusion Cloud is... ...are effective and aligned with our business goals. Key Responsibilities Analyze and... ...other analysis tools. Experience with CRM (Salesforce or/and HubSpot) Experience with Google Ads...SalesforcePart timeWork at office
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