Customer Service Coordinator

Customer Service Coordinator

We are seeking a customer-focused and detail-oriented Customer Service Coordinator to serve as a primary point of contact for customers and distributors. This role supports daily operations by processing orders, coordinating shipments, responding to inquiries, managing returns, and working with internal teams to ensure a positive customer experience.

The ideal candidate is organized, proactive, and committed to providing excellent service. This is an excellent opportunity for an early-career professional to gain experience in a growing medical device company while collaborating with teams across Operations, Finance, Quality, Regulatory, and Supply Chain.

Essential Functions

• Customer Service & Order Management
  • Serve as a primary contact for customer and distributor inquiries.
  • Process customer orders and coordinate shipments.
  • Provide order status updates and assist with billing-related questions.
  • Maintain accurate customer records and documentation.
  • Resolve customer issues and ensure timely follow-up.
• Cross-Functional Support
  • Collaborate with Operations, Supply Chain, Finance, Quality, and Regulatory teams to support customer needs.
  • Coordinate communication between customers, distributors, and internal departments.
  • Track and follow through on customer requests and issues.
  • Support process improvements to enhance service and efficiency.
• Distributor Support
  • Assist with distributor communications and relationship management.
  • Support distributor onboarding, training, and documentation.
  • Respond to distributor inquiries in a timely and professional manner.
• Product & Regulatory Support
  • Coordinate with internal teams to support product availability and customer communications.
  • Assist with product registration and compliance activities as needed.
  • Manage the RMA process, including return coordination, tracking, customer communication, and resolution.
• Administrative Support
  • Maintain customer files, reports, and related records.
  • Assist with reporting and departmental projects.
  • Perform other administrative duties as assigned.

Education, Experience & Skills

Education

• Associate's or Bachelor's degree in Business Administration, Communications, or a related field preferred.
• Equivalent combination of education and relevant experience will be considered.

Experience

• 0–3 years of experience in customer service, customer support, order processing, administrative support, or a related role.
• Experience working in a manufacturing, healthcare, or medical device environment is a plus but not required.
• Experience interacting with customers via phone, email, or other communication channels preferred.

Skills

• Strong customer service orientation and commitment to delivering a positive customer experience.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and time-management skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively across departments and collaborate with diverse teams.
• Strong problem-solving skills and willingness to learn new processes and systems.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Experience with ERP, CRM, NetSuite or order management systems is a plus.
• Self-motivated, dependable, and eager to learn and grow professionally.

Annual Compensation: $65,000 – $85,000 DOE (Depending on Experience)

Location: San Leandro, CA (Onsite, Full-time)