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Customer Service Coordinator

$65k - $85k

Medical Instrument Development Laboratories, Inc.

Customer Service Coordinator

We are seeking a customer-focused and detail-oriented Customer Service Coordinator to serve as a primary point of contact for customers and distributors. This role supports daily operations by processing orders, coordinating shipments, responding to inquiries, managing returns, and working with internal teams to ensure a positive customer experience.

The ideal candidate is organized, proactive, and committed to providing excellent service. This is an excellent opportunity for an early-career professional to gain experience in a growing medical device company while collaborating with teams across Operations, Finance, Quality, Regulatory, and Supply Chain.

Essential Functions
  • Customer Service & Order Management
    • Serve as a primary contact for customer and distributor inquiries.
    • Process customer orders and coordinate shipments.
    • Provide order status updates and assist with billing-related questions.
    • Maintain accurate customer records and documentation.
    • Resolve customer issues and ensure timely follow-up.
  • Cross-Functional Support
    • Collaborate with Operations, Supply Chain, Finance, Quality, and Regulatory teams to support customer needs.
    • Coordinate communication between customers, distributors, and internal departments.
    • Track and follow through on customer requests and issues.
    • Support process improvements to enhance service and efficiency.
  • Distributor Support
    • Assist with distributor communications and relationship management.
    • Support distributor onboarding, training, and documentation.
    • Respond to distributor inquiries in a timely and professional manner.
  • Product & Regulatory Support
    • Coordinate with internal teams to support product availability and customer communications.
    • Assist with product registration and compliance activities as needed.
    • Manage the RMA process, including return coordination, tracking, customer communication, and resolution.
  • Administrative Support
    • Maintain customer files, reports, and related records.
    • Assist with reporting and departmental projects.
    • Perform other administrative duties as assigned.
Education, Experience & Skills

Education

  • Associate's or Bachelor's degree in Business Administration, Communications, or a related field preferred.
  • Equivalent combination of education and relevant experience will be considered.

Experience

  • 0–3 years of experience in customer service, customer support, order processing, administrative support, or a related role.
  • Experience working in a manufacturing, healthcare, or medical device environment is a plus but not required.
  • Experience interacting with customers via phone, email, or other communication channels preferred.

Skills

  • Strong customer service orientation and commitment to delivering a positive customer experience.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong organizational and time-management skills with attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work effectively across departments and collaborate with diverse teams.
  • Strong problem-solving skills and willingness to learn new processes and systems.
  • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
  • Experience with ERP, CRM, NetSuite or order management systems is a plus.
  • Self-motivated, dependable, and eager to learn and grow professionally.

Annual Compensation: $65,000 – $85,000 DOE (Depending on Experience)

Location: San Leandro, CA (Onsite, Full-time)

Vacancy posted 1 day ago
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