Customer Service Coordinator
$65k - $85kMedical Instrument Development Laboratories, Inc.
Customer Service Coordinator
We are seeking a customer-focused and detail-oriented Customer Service Coordinator to serve as a primary point of contact for customers and distributors. This role supports daily operations by processing orders, coordinating shipments, responding to inquiries, managing returns, and working with internal teams to ensure a positive customer experience.
The ideal candidate is organized, proactive, and committed to providing excellent service. This is an excellent opportunity for an early-career professional to gain experience in a growing medical device company while collaborating with teams across Operations, Finance, Quality, Regulatory, and Supply Chain.
Essential Functions
- Customer Service & Order Management
- Serve as a primary contact for customer and distributor inquiries.
- Process customer orders and coordinate shipments.
- Provide order status updates and assist with billing-related questions.
- Maintain accurate customer records and documentation.
- Resolve customer issues and ensure timely follow-up.
- Cross-Functional Support
- Collaborate with Operations, Supply Chain, Finance, Quality, and Regulatory teams to support customer needs.
- Coordinate communication between customers, distributors, and internal departments.
- Track and follow through on customer requests and issues.
- Support process improvements to enhance service and efficiency.
- Distributor Support
- Assist with distributor communications and relationship management.
- Support distributor onboarding, training, and documentation.
- Respond to distributor inquiries in a timely and professional manner.
- Product & Regulatory Support
- Coordinate with internal teams to support product availability and customer communications.
- Assist with product registration and compliance activities as needed.
- Manage the RMA process, including return coordination, tracking, customer communication, and resolution.
- Administrative Support
- Maintain customer files, reports, and related records.
- Assist with reporting and departmental projects.
- Perform other administrative duties as assigned.
Education, Experience & Skills
Education
- Associate's or Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Equivalent combination of education and relevant experience will be considered.
Experience
- 0–3 years of experience in customer service, customer support, order processing, administrative support, or a related role.
- Experience working in a manufacturing, healthcare, or medical device environment is a plus but not required.
- Experience interacting with customers via phone, email, or other communication channels preferred.
Skills
- Strong customer service orientation and commitment to delivering a positive customer experience.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational and time-management skills with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work effectively across departments and collaborate with diverse teams.
- Strong problem-solving skills and willingness to learn new processes and systems.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Experience with ERP, CRM, NetSuite or order management systems is a plus.
- Self-motivated, dependable, and eager to learn and grow professionally.
Annual Compensation: $65,000 – $85,000 DOE (Depending on Experience)
Location: San Leandro, CA (Onsite, Full-time)
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