Customer Service Coordinator

Customer Service Coordinator We are seeking a customer-focused and detail-oriented Customer Service Coordinator to serve as a primary point of contact for customers and distributors. This role supports daily operations by processing orders, coordinating shipments, responding to inquiries, managing returns, and working with internal teams to ensure a positive customer experience. The ideal candidate is organized, proactive, and committed to providing excellent service. This is an excellent opportunity for an early-career professional to gain experience in a growing medical device company while collaborating with teams across Operations, Finance, Quality, Regulatory, and Supply Chain. Essential Functions Customer Service & Order Management Serve as a primary contact for customer and distributor inquiries. Process customer orders and coordinate shipments. Provide order status updates and assist with billing-related questions. Maintain accurate customer records and documentation. Resolve customer issues and ensure timely follow-up. Cross-Functional Support Collaborate with Operations, Supply Chain, Finance, Quality, and Regulatory teams to support customer needs. Coordinate communication between customers, distributors, and internal departments. Track and follow through on customer requests and issues. Support process improvements to enhance service and efficiency. Distributor Support Assist with distributor communications and relationship management. Support distributor onboarding, training, and documentation. Respond to distributor inquiries in a timely and professional manner. Product & Regulatory Support Coordinate with internal teams to support product availability and customer communications. Assist with product registration and compliance activities as needed. Manage the RMA process, including return coordination, tracking, customer communication, and resolution. Administrative Support Maintain customer files, reports, and related records. Assist with reporting and departmental projects. Perform other administrative duties as assigned. Education, Experience & Skills Education Associate's or Bachelor's degree in Business Administration, Communications, or a related field preferred. Equivalent combination of education and relevant experience will be considered. Experience 0–3 years of experience in customer service, customer support, order processing, administrative support, or a related role. Experience working in a manufacturing, healthcare, or medical device environment is a plus but not required. Experience interacting with customers via phone, email, or other communication channels preferred. Skills Strong customer service orientation and commitment to delivering a positive customer experience. Excellent verbal, written, and interpersonal communication skills. Strong organizational and time-management skills with attention to detail. Ability to manage multiple priorities in a fast-paced environment. Ability to work effectively across departments and collaborate with diverse teams. Strong problem-solving skills and willingness to learn new processes and systems. Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams. Experience with ERP, CRM, NetSuite or order management systems is a plus. Self-motivated, dependable, and eager to learn and grow professionally. Annual Compensation: $65,000 – $85,000 DOE (Depending on Experience) Location: San Leandro, CA (Onsite, Full-time)