Technical Customer Support Representative

About VR Systems VR Systems is an employee-owned technology company headquartered in Tallahassee, Florida, specializing in election management software. For over 30 years, we’ve partnered with election officials to deliver secure, reliable, and innovative solutions that support the integrity of elections. Our technology spans from backend databases to public-facing tools, and we pride ourselves on exceptional customer service and long-term client relationships. About the Role We’re looking for a motivated and detail-oriented Technical Customer Support Representative to support our Voter Focus product. This role is ideal for someone who enjoys solving problems, helping others, and working with technology in a fast-paced, mission-driven environment. You’ll work directly with election professionals, helping them navigate software, troubleshoot issues, and ensure successful election operations. This position offers strong opportunities for professional growth and meaningful impact. What You’ll Do Provide high-quality phone and email support to customers Troubleshoot technical issues and guide users through solutions Follow through on all customer inquiries to ensure resolution and satisfaction Document interactions, issues, and resolutions in tracking systems Communicate critical issues to product managers and internal teams Identify usability challenges and suggest product improvements Develop and deliver customer training (independently and collaboratively) Collaborate with software engineers, support staff, and leadership Manage and prioritize tasks independently with minimal supervision Voter Focus-specific work Develop and run SQL queries What We’re Looking For Bachelor’s degree in a related field Strong problem-solving skills and attention to detail Ability to learn quickly and adapt to changing priorities Excellent written and verbal communication skills Customer-focused mindset with strong interpersonal skills Self-starter who can work independently and as part of a team Interest in technology, training, and continuous learning High integrity and alignment with company mission Nice to Have Experience with SQL or databases Technical support or SaaS experience Training or teaching experience Physical & Travel Requirements Ability to work at a computer for extended periods Ability to conduct training sessions Valid Florida driver’s license (or ability to obtain one) for occasional travel Why Join VR Systems Employee-owned company (ESOP) Competitive salary (based on experience) Hybrid work schedule after onboarding 100% employer-paid health & dental insurance (employee) 50% coverage for dependents 401(k) with company match Paid vacation and personal time Long-term disability and life insurance VR Systems is an Equal Opportunity Employer. #J-18808-Ljbffr VR Systems, Inc