Receptionist

Veterinary Receptionist Position

If you are looking for a hospital where you can truly connect with the community and practice high-quality medicine, Tidewater Animal Clinic in Suffolk, VA, is your next home. Since 2018, we have built a reputation focused on treating every pet like our own, resulting in an outstanding 4.9-star Google rating reflective of the community's trust in our care. You will be joining a dedicated team of seven DVMs focused on comprehensive care, from general medicine to urgent procedures. We are seeking a passionate veterinary professional ready to make a significant impact on our patients' lives and do your best work every day. Joining our seven-doctor team means becoming part of a supportive structure where continuous education and professional development are prioritized. As a valued teammate, you will have access to a network designed to help you succeed, including internal specialty consultations and resources focused on best practices. Programs are in place to help all teammates achieve their career goals, whether that involves pursuing leadership opportunities or advancing specialized skills. Our busy, collaborative environment ensures you receive the mentorship and daily support needed to feel confident in your role and grow professionally alongside highly experienced doctors. At Tidewater Animal Clinic, we provide full-service veterinary care that allows you to work up complex medical cases and follow them through treatment. Our practice offers a comprehensive suite of services, including Wellness and Prevention, Advanced Care, Surgical Procedures, and Testing and Diagnostics. We also provide Urgent Care services, ensuring you have opportunities to manage critical and unexpected cases within a supportive setting. We aim to meet all your pets needs, giving you the tools necessary to deliver exceptional medical outcomes in general practice and beyond. Suffolk, Virginia, offers a fantastic backdrop for your next career move, combining small-town charm with access to the broader Tidewater region. Located centrally, you can enjoy the local amenities while still being a short drive from coastal attractions and major metropolitan areas. This community is committed to the health and well-being of its pets, as evidenced by our strong reputation and dedicated client base. If you are looking for a community where professional fulfillment meets quality of life, Suffolk is an ideal place to establish your roots and build a lasting career.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.