Field Service Technician

Job Title: Field Service Technician Job Description The Field Service Technician builds, installs, tests, and services complex industrial packaging machinery, both in-house and at customer sites. This role combines hands-on mechanical and electrical assembly with field service, troubleshooting, and customer training. You will spend most of your time assembling and testing equipment in a manufacturing facility and periodically travel to customer locations to install, repair, and upgrade machinery while supporting customers with technical guidance. Responsibilities Build machinery using hand tools and precision measuring instruments in accordance with detailed mechanical and electrical prints while adhering to project schedules. Install equipment at customer locations, including disassembly, reassembly, alignment, and functional testing of machinery using appropriate hand, power, and air tools. Set up machinery to meet specific product and test requirements by following established test criteria and adjusting mechanical, electrical, pneumatic, and control parameters as needed. Perform testing of customer products on the equipment to verify performance, quality, and compliance with specifications, documenting results as required. Train equipment operators and maintenance personnel to ensure they fully understand machine operation, routine maintenance, and troubleshooting techniques tailored to the customer’s processes. Troubleshoot customer issues remotely over the phone by researching equipment documentation, gathering feedback from customer personnel, and applying mechanical, electrical, and PLC knowledge to diagnose problems. Travel to customer sites to repair, upgrade, or modify equipment, including replacing components, updating systems, and validating performance after service work is completed. Assist with final assembly and integration of machinery in the manufacturing facility, including wiring, piping, and mechanical alignment to prepare equipment for factory acceptance testing. Participate in customer factory acceptance testing in the facility by operating the equipment with customer products, demonstrating functionality, and addressing any issues identified during testing. Complete all job-related paperwork accurately and on time, including time scanning, service reports, and providing detailed feedback to engineering for design updates and continuous improvement. Collaborate with engineering, production, and service teams to resolve technical issues, improve build processes, and enhance overall machine reliability. Support preventive maintenance efforts by identifying wear, potential failures, and improvement opportunities during installations, repairs, and testing. Demonstrate flexibility in assisting other team members and departments as needed, contributing to a collaborative and supportive work environment. Essential Skills Minimum of 5 years of experience as a field service technician or maintenance technician working with industrial or automated machinery. Proven ability to follow detailed mechanical drawings and electrical schematics accurately to build, install, and troubleshoot equipment. Advanced knowledge of mechanical and electrical practices, including electrical theory, PLC programming, pneumatics, and troubleshooting of automated systems. Hands-on experience using precision measuring tools such as calipers, micrometers, and gauges to ensure accurate assembly and alignment. Proficiency with hand, power, and air tools for assembly, installation, and repair of machinery and related components. Experience working with industrial equipment such as bottlers, cappers, fillers, and other packaging machinery. Ability to assemble, install, and service pneumatic and hydraulic systems, including reading related schematics and diagrams. Field service experience that includes travel to customer sites for installation, repair, and commissioning of equipment. Strong troubleshooting skills for diagnosing mechanical, electrical, pneumatic, and control issues both onsite and remotely. Clear and professional communication skills for training operators and maintenance personnel and for supporting customers over the phone. Demonstrated reliability, organization, and attention to detail in completing service documentation, time tracking, and technical reports. Job Type & Location This is a Contract to Hire position based out of Baltimore, MD. Pay and Benefits The pay range for this position is $28.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Baltimore,MD. Application Deadline This position is anticipated to close on Sep 18, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr