Front Office Supervisor

Front Desk ManagerReports to the Front Office Manager. Maintains hotel wellness which includes property integrity, managing multi-departmental staff efficiency, and creating genuine guest satisfaction. Responsible for the effective coordination of the Front Desk team and oversight of successful execution of the department's operation. Responsible for warmly welcoming and efficiently checking guests into and out of Hotel Bennett.Essential Job Functions:Supervise and assist in management tasks in the Front Office Manager's absence overseeing Front Desk and PBX TeamEnsure that sufficient staffing is present to meet the daily business demandsGive daily line-ups to each employee that communicates business demandsDemonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operationEnsure staff's knowledge of hotel services, features and amenitiesMonitor and ensure that departments perform their job functions to the hotel's expected level of serviceAssist staff whenever necessary in performing all job functionsResponsible for proactively delivering the utmost level of service to guests and visitorsFollow and support Vision, Mission Statement and Core ValuesWelcome guests and getting them checked into their roomsManage overall operations and appearance of the Front DeskMaintain discretion and security for the hotel and guestsResponsible for attending to the needs of guests, especially during check-in and check-outComply with procedures and requirements established in the Front Office Training ManualAssist in training Guest Service Agents and Communications AgentsAssist in continuing education for Front Office teamEducation/Experience:At least two years of front desk experience at a four or five star/diamond hotelSupervisory or management experience preferredCollege degree preferredRequirements:Ability to communicate clearly and effectivelyExcellent written and spoken communication skillsExcellent organization habitsEffective and flexible conflict resolution skillsPositive and energetic attitudeProfessional and cooperative demeanorAbility to take initiative and work efficiently within any given period of time, unsupervised. Should be aggressive and must work well under pressureMust be a team player, working well with other departments and co-workersAbility to work flexible hoursAbility to go the extra mile, to provide the extra attention in order to satisfy guests' individual needs and wantsAbility to motivate staff and maintain a cohesive teamAbility to remain calm and courteous with demanding/difficult guests and/or situationsComplete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hirePossess a valid ABL Server License issued by the state of South Carolina within 30 days of hirePhysical Demands:Employee is regularly required to stand throughout shiftEmployee must be able to lift and move up to 25 poundsMust possess the ability to remain calm in a stressful and/or hurried environmentSalamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.