Home Services General Manager

Job Description

Job Description

Job Description: At Airtron Heating & Air Conditioning , we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we've built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We're proud to be the neighbor people can count on—and we're looking for team members who share that same commitment to serving others and doing the job right.

At Airtron, we're looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we'd love to have you on our team.

Airtron is seeking a GM, Home Services Manager to lead the growth, profitability, operational performance, and customer experience of our Home Services business segment. This role is ideal for a hands-on, metrics-driven leader who understands residential HVAC or field service operations and can build strong teams, deliver results, and create a five-star homeowner experience.

Essential Duties and Responsibilities:

• Own day-to-day operational performance, including P&L results, labor costs, gross margin, productivity, callbacks, and EBITDA targets.
• Lead, coach, hire, onboard, and retain technicians, installers, service leaders, and office support team members.
• Drive safety, quality, appearance standards, customer service expectations, and accountability across field operations.
• Monitor KPIs such as technician productivity, install productivity, average ticket size, replacement opportunities, NPS, callback rates, and cost-per-lead.
• Partner with sales and marketing leaders to improve lead flow, in-home presentation, close rates, consumer financing utilization, and customer conversion.
• Resolve high-level customer escalations and protect Airtron’s reputation through prompt, professional service recovery.
• Plan for seasonal demand, optimize capacity, and ensure field assets, vehicles, inventory, and tools are managed effectively.

Minimum Requirements:

• 5+ years of leadership experience in Home Services, Residential HVAC, field service, construction, or a related service industry.
• Strong financial acumen with the ability to interpret P&L statements, budgets, balance sheets, gross margin, and operational metrics.
• Experience with field service management software such as ServiceTitan, Housecall Pro, FieldEdge, or similar systems.
• Ability to lead high-performing teams in a fast-paced, customer-focused environment.
• Strong communication, relationship-building, judgment, conflict resolution, and problem-solving skills.
• Valid driver’s license and ability to travel by vehicle to work locations.
• High school diploma or GED required; bachelor’s degree in Business or related field preferred.

Preferred Background

• 10+ years of leadership experience, including 5+ years in Residential HVAC Home Services.
• Experience progressing through technical, field, operations, or service leadership roles.
• Advanced ability to use operational data to identify opportunities and execute performance improvement plans.

You should be proficient in:

• HVAC
• Leadership / People Management