Senior Technical Implementation Manager

Role Description

Leap is seeking a Senior Technical Implementation Manager to lead platform configurations, integrations, and technical implementation initiatives. This role bridges the gap between technical execution and client success. You’ll oversee end-to-end technical implementations—from requirements gathering and SFTP file setup and validation through go-live, while also identifying opportunities for automation, scalability, and process improvement.

The ideal candidate is both technically proficient and client-oriented, able to translate complex requirements into seamless solutions. You’ll partner cross-functionally with clinical, operations, data, and client success to ensure implementations are delivered on time, error-free, and in alignment with Leap Health’s commitment to excellence.

Key Responsibilities

• Implementation & Configuration
  • Lead end-to-end technical onboarding of new clients, from scoping through go-live.
  • Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files.
  • Manage QA of configurations and file processes to ensure data integrity and accuracy.
  • Support customer relaunches, expansions, and platform updates.
• Client & Stakeholder Engagement
  • Serve as the primary technical resource for clients and their vendor partners during onboarding.
  • Translate client requirements into scalable, repeatable solutions.
  • Build strong client relationships by proactively addressing technical issues and providing clear communication.
  • Create and maintain internal documentation (PRDs, SOPs, playbooks).
• Process Improvement & Scalability
  • Identify and implement automation opportunities across file processing, data ingestion, and reporting.
  • Partner with engineering and operations to improve workflows and reduce manual interventions.
  • Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).
  • Support Leap's growth by standardizing technical implementation processes.

Success Metrics / Key KPIs

• On-time, accurate launches of client implementations.
• High client satisfaction scores on technical delivery.
• Reduced implementation errors and downstream processing issues.
• Increased automation of eligibility/claims/prior authorization files and configuration processes.
• Completion of department initiatives that improve scalability.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred.
• 3-5+ years in technical implementation, SaaS delivery, or technical operations (healthcare/healthtech strongly preferred), ideally at a startup.
• Strong understanding of ETL pipelines, API Integrations, HIPAA & SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion processes.
• Experience with file transfer protocols (SFTP), eligibility data, claims data, prior authorizations, and healthcare integrations.
• Prior client-facing experience in technical account management, project management (PMP certified), and implementation.
• Familiarity with project management and CRM tools (e.g., Hubspot, Salesforce, Asana).

What we're looking for

• Analytical mindset; adept at diagnosing data and integration issues.
• Excellent communicator able to engage with both technical and non-technical stakeholders.
• Strong organizational skills; able to manage multiple concurrent implementations.
• Independent, resourceful, and comfortable operating in a fast-paced startup environment.
• Mission-driven with a passion for transforming U.S. healthcare.

Benefits

• Competitive salary and equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible remote work environment.
• Opportunities for professional development and career advancement as Leap grows.