Customer Service Agent $19.00 P/H

Personnel Plus, Inc. Boise, is NOW HIRING a Customer Service Agent in the Treasure Valley!

• IMMEDIATE HIRE
• Temp-to-hire
• Full-time, $19.00 P/H
• Shifts will vary from Monday – Friday, 7 am – 6 pm + rotating weekend shifts
• Must be able to work out of three locations in Boise, Meridian, and Caldwell
• Great Temp-to-hire opportunity with a local bus transportation company
• Excellent benefits and retirement upon full-time hire 

DUTIES:

• Delivers outstanding customer service to the public by providing transit route, schedule, fare, and policy information
• Represents the company to the public in a professional manner
• Documents customer comments, complaints, and suggestions in a non-judgmental manner
• Enters data into company software systems for compliance and informational reporting
• Processes bus pass sales and invoicing
• Assists with ACCESS/ADA Ride eligibility documentation
• Monitors and stocks bus schedule inventory at community sites/outlets
• Formulates trip plans via written or verbal communication
• Assists customers with lost and found items
• Manages trip requests, negotiates times, and aligns customers with available regional transportation options to best fit their needs
• Manages and processes incoming and outgoing mail and packages, including bid responses
• Processes pass sales for walk-ins, over the phone, by mail or via invoice
• Maintains a professional and courteous demeanor at all times
• Assist with monitoring the volunteer ride requests
• Monitors non-emergency medical trips to ensure all are scheduled for the following day
• Data entry for new clients, including adding clients, making revisions to client information, completing reservations, and/or cancellations using licensed software for all services
• Navigate and assist persons with information regarding the fixed route system by using the licensed software
• Navigate and assist clients with the mobile ticketing services
• Holds confidential discussions with the Transportation Services Manager as needed
• Other duties as assigned

REQUIREMENTS:

• Employees will be required to rotate working Saturdays from 8 am – 5 pm and work a brief shift on Sunday for 30 minutes starting after 5 pm
• Schedules for the Sunday shift will rotate in conjunction with Saturday shifts (these can be done remote or at the office)
• High school diploma or equivalent
• One (1) year of customer service or public transit experience
• Ability to be patient and understanding with the public, both in person and on the telephone
• Strong attention to detail
• Proficient in the operation of multi-telephone line phone system
• Knowledge of Ada and Canyon County landmarks and roads
• Ability to read a map via printed or electronic media
• Basic computer skills, including Microsoft Office
• Ability to type 35 words per minute
• Basic math skills
• Ability to speak, write, and understand English
• Strong verbal and written communication skills
• Must be willing and able to work all service hours and at alternate locations

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