Deskside Technician II

Details:


Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Highly experienced IT professional with over 5 years in various industries, including retail, corporate luxury, and fashion. Possesses a strong focus on excellent communication, user empathy, and providing "white glove service" to all employees. Proven ability to administer and manage Active Directory, Office 365, and a wide range of SaaS applications. Skilled in SSO/MFA administration (Okta), MDM (Workspace One), and efficient ticket resolution (ServiceNow). Seeking a challenging role where extensive technical expertise and commitment to user satisfaction can be leveraged.

• Executive Support: Provide immediate and proactive "white glove service" to C-level executives and their assistants, anticipating needs and ensuring seamless IT operations.
• Technical Support: Offer Level 2 and 3 technical supports for a diverse user base across multiple locations, including remote and on-site assistance.
• Device Management: Oversee device management for both Mac and PC laptops, iPhones, iPads, and monitors using Workspace One.
• IT Ticketing & Workflow: Manage IT ticketing systems (ServiceNow) from resolution to process improvement, ensuring efficient tracking and automation.
• Asset Management: Responsible for the full lifecycle of IT assets and inventory, including procurement, tracking, and maintenance.
• Onboarding & Offboarding: Develop and execute comprehensive new hire walkthroughs, onboarding, and offboarding processes.
• Documentation & Training: Create and update internal and external IT documentation, processes, and knowledge bases for team success and user empowerment.
• Project Management: Participate in IT renovations, moves, buildouts, and implementation of new systems.
• Mobile Device Management: Support company cell phone troubleshoots, including upgrades, and line transfers.
• Collaboration Tools: Integrate and optimize collaboration tools (Zoom, SharePoint, Teams, Outlook Calendar).
• Administrative Access: The candidate is comfortable working without a permanent administrator account and understands that elevated access can be requested through LAPS when necessary. If additional support is required, must be willing to contact the appropriate team or escalate the ticket.
• Travel Requirements: The candidate is willing to travel throughout the MWMA region. Candidate understands that the role may require approximately one flight per month, along with one weekly visit to a store.
• Transportation: The candidate has a valid driver's license and access to a personal vehicle, allowing them to travel to various store locations as needed.
• Travel Expense Reimbursement: All approved business travel expenses, including hotel accommodations, transportation, meals, and gas mileage or fuel costs, will be reimbursed by Stefanini in accordance with the company's travel and expense policies.
• Other duties as assigned

Job Requirements

Details:


Skills & Expertise:

• Point of Sale Experience
• Operating Systems: Mac, Windows (Hybrid OS environments)
• Directory Services: Active Directory and Office 365
• SaaS Applications: Zoom, Teams, Adobe Creative Cloud and SharePoint
• SSO/MFA: Okta
• MDM: Workspace One
• Ticketing Systems: ServiceNow
• Monitoring: SentinelOne, Zscaler
• Networking: Data and WiFi networks
• Hardware: Desktops, Laptops, Printers, iPhones, iPads.
• Point of Sale Experience

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

#LI-BH1


#LI-ONSITE


Pay Range:


Based on Experience