Contents Restoration Supervisor

Job Description

Job Description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• 401(k)
• 401(k) matching
• Competitive salary

SERVPRO of Sussex County

Competitive hourly pay with growth and performance-incentive opportunities

SERVPRO of Sussex County is hiring a hands-on Contents Supervisor to help launch and grow our dedicated Contents Division.

This position will serve as the first full-time field team member assigned specifically to contents restoration. The Contents Supervisor will work closely with the Contents Manager to coordinate, perform, and oversee pack-outs, inventory, cleaning, transportation, storage, and pack-backs.

We are looking for someone who is dependable, organized, driven, detail-oriented, and customer-focused. The ideal candidate leads by example, takes ownership of the work, and understands the importance of carefully handling customers’ furniture and personal belongings during a stressful property loss.

This position reports directly to the Contents Manager .

What You’ll Do

• Coordinate and perform contents-restoration services as scheduled 
• Lead and assist with pack-outs and pack-backs 
• Photograph, inventory, label, pack, move, clean, store, and return customer belongings 
• Handle furniture, clothing, electronics, keepsakes, and other personal property with care 
• Maintain accurate and detailed job files, inventories, photographs, and project notes 
• Use SERVPRO systems and procedures to track contents throughout the restoration process 
• Communicate clear expectations to technicians and supervise their work as the team grows 
• Maintain quality-control standards during packing, cleaning, storage, and pack-back activities 
• Provide a professional, compassionate, and positive customer experience 
• Communicate project progress, concerns, and delays to the Contents Manager and office team 
• Identify jobsite safety hazards and help establish appropriate control measures 
• Follow and enforce company safety and risk-management procedures 
• Manage labor and consumable usage on assigned projects 
• Protect and properly use company vehicles, equipment, materials, and supplies 
• Maintain an organized warehouse, cleaning area, and customer storage system 
• Perform assigned vehicle and equipment inspections and maintenance 
• Help train and coach future Contents Technicians 
• Assist with facility and grounds maintenance as assigned 
• Continue developing knowledge of restoration methods, cleaning products, equipment, and contents services 
• Perform other duties as assigned 

Who We’re Looking For

The ideal candidate is:

• A self-starter who takes initiative and follows through 
• Highly organized and able to manage multiple tasks 
• Driven to complete work efficiently and correctly 
• Detail-oriented, especially with inventories and documentation 
• Customer-centric and able to communicate with empathy 
• Dependable, accountable, and professional 
• Comfortable leading by example 
• Careful and respectful when handling customers’ belongings 
• Able to solve problems and adapt when project conditions change 
• Comfortable working independently and as part of a team 
• Interested in helping build a growing department 

Qualifications

• High school diploma or GED required 
• At least one year of experience in cleaning, restoration, construction, moving, warehousing, logistics, or a related field preferred 
• Previous supervisor, crew-lead, or team-lead experience preferred 
• IICRC certifications preferred 
• Strong written and verbal communication skills 
• Strong organizational and problem-solving skills 
• Basic computer and mobile-technology skills 
• Ability to follow written and verbal instructions 
• Valid driver’s license and satisfactory driving record 
• Ability to pass applicable background and employment screenings 

Compensation

This is a full-time, non-exempt hourly position offering competitive pay based on experience.

Performance-based incentive opportunities may be available for meeting or exceeding established goals related to:

• Productivity and job completion 
• Inventory and documentation accuracy 
• Quality control 
• Customer satisfaction 
• Labor and material management 
• Safety and operational compliance 
• Team development and department growth 

Specific expectations and incentive opportunities will be clearly defined.

Schedule and Travel

The typical schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday , approximately 40 hours per week.

Additional hours, including evenings and weekends, may be required based on project needs and emergency-service demands.

Travel is primarily local throughout Sussex County and surrounding service areas. Occasional out-of-area or overnight travel may be required.

Physical and Work Environment Requirements

This is a hands-on field position that includes work in customers’ homes, commercial properties, warehouses, and restoration jobsites.

The employee may be required to:

• Regularly lift up to 50 pounds independently 
• Occasionally lift up to 100 pounds with assistance 
• Walk and stand for extended periods 
• Drive, bend, kneel, climb ladders, push, pull, lift, and carry 
• Work at ceiling heights and in tight spaces 
• Move furniture, boxes, equipment, and customer belongings 
• Work with and around cleaning products and chemicals 
• Work around dust, fumes, odors, and airborne particles 
• Work in hot, cold, loud, dirty, or otherwise challenging conditions 
• Wear appropriate personal protective equipment, including a respirator when required 

Reasonable accommodations may be made for qualified individuals with disabilities.

What We Offer

• Competitive hourly pay 
• Performance-incentive opportunities 
• Hands-on training and professional development 
• Access to established SERVPRO systems and resources 
• The opportunity to help build a growing department 
• Advancement opportunities as the contents team expands 
• A supportive, team-oriented work environment 
• The opportunity to help customers recover important belongings after property damage 
• Benefits and paid-time-off details provided during the hiring process 

About SERVPRO of Sussex County

SERVPRO of Sussex County is a locally owned and operated restoration and cleaning company serving homeowners and businesses throughout Sussex County, Delaware.

Our team responds to water, fire, mold, storm, and other property-damage situations with professionalism, urgency, and care. The Contents Supervisor will play an important role in helping customers protect, restore, and recover furniture, clothing, photographs, keepsakes, and other personal belongings after a loss.

Each SERVPRO franchise is independently owned and operated.

SERVPRO of Sussex County is an equal opportunity employer.