Fleet Supervisor

Job Type Full time Exempt/Non Exempt Hourly Job Description Location Details: This is an in-office, full-time position located at 610 Airport South Parkway, Suite 200 College Park, GA 30349. *Please note this position is not hybrid and will report to a fleet location every day. Position Schedule / Shift: 7-day, multiple shift operation which may require "on call" duty at times. Position Summary The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This role is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong leadership, problem-solving, and communication skills in a fast-paced environment. This is an excellent opportunity for a hands‑on leader passionate about driving team performance, safety, and exceptional customer service. Key Responsibilities Tows vehicles, when needed. Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators. Resolve escalated service problems. Maintain productivity standards for the team. Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies. Maintain facility in a safe, clean and orderly fashion. Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information. Qualifications Required High School Diploma or equivalent (GED). Valid state driver's license with an excellent driving record and ability to drive day/night and for extended periods. Ability to pass and maintain DOT physical certification. Leadership experience with a proven ability to achieve results through others. Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience. Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution. Strong safety awareness, decision-making, problem‑solving, interpersonal, customer service, and communication skills, including training and presentations. Ability to prepare cost, expense, and budget reports. Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment. Ability to work effectively under pressure and respond quickly to changing conditions. Knowledge of towing procedures, budget preparation, and roadside assistance operations. Illinois-based employees must hold a valid Class C License. Indiana-based employees must hold a valid For Hire Endorsement. Preferred College level coursework in Business Administration or a related field. Previous Service Technician experience. Solid mechanical background and understanding of automotive repair. Familiarity with area streets and landmarks. Must be 21+ years of age or older. Work Environment Works in a temperature-controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pulling and pushing. Compensation & Benefits Overview Compensation Hourly rates starting rate is $25.50 per hour (rate may vary by location and experience). Overtime opportunities paid at time-and-a-half. Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM. Fully paid training to help you build the skills needed for success. Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spendin Health Savings Account (HSA) and Flexible Spendin #J-18808-Ljbffr acg