IT Liaison

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

This position is considered “hybrid” with on-site work four days a week at 1416 9th Street and telework one day a week, on average, dependent on operational needs. Currently, the required in-office day is Tuesday.

Do you excel at bridging the gap between business needs and technology solutions? Are you passionate about supporting teams with technology and driving successful outcomes? As an IT liaison, you'll help staff navigate their technical challenges and find creative ways to improve business processes using SharePoint and other collaboration tools.

The EDD Workforce Services Branch (WSB) is seeking dynamic candidates to apply for an Analyst I/Analyst II position in the Business Systems Analysis Unit within the Central Office Workforce Services Division. In this role, you will serve as a vital liaison between the Workforce Services Branch (WSB) and the Information Technology Branch (ITB), ensuring effective communication and support for WSB's technology needs.

As an IT Liaison and SharePoint Administrator, you will:

• Manage and maintain SharePoint sites to streamline collaboration and enhance productivity for WSB staff.
• Analyze and review service requests for accuracy and compliance, and use this information to manage the branch's asset inventory, creating a clear and real-time picture of asset allocation across the branch.
• Play a key role in implementing technology solutions that meet business needs.

You'll be part of a collaborative, customer-focused team that values innovation, organization, and clear communication. Whether you're helping troubleshoot an issue, guiding a project through implementation, or ensuring compliance with IT standards, you'll be making a direct impact on the success of WSB. If you're ready to grow your career, develop new competencies, and make a meaningful difference, this is the role for you!

About WSB:

The Workforce Services Branch (WSB) administers the Workforce Innovation and Opportunity Act (WIOA) and Wagner-Peyser (W-P) programs which prepare adults, youth, and dislocated workers for participation in the workforce and brings employers with job openings together with qualified job seekers. The WSB is comprised of three Field Divisions which directly deliver services to the public across California: Los Angeles/Coastal Division, Northern Division, and Southern Division. The WSB's Central Office Workforce Services Division supports EDD staff in the field and provides program guidance to WIOA-funded partners located throughout California. The Deputy Director's office oversees the Branch personnel program, risk management program, statewide workforce initiatives and participates in the development of policy and funding strategies in support of the workforce system.

WSB Mission: California's workforce system supports economic vitality by connecting people, training, and work.

As a state employee, you potentially have access to excellent medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program and more! In addition to these benefits, you'll receive regular paid leave, Professional Development Days, a Personal Holiday, paid State Holidays, and potential annual raises. See the California State Employee Benefits Summary for more information.

Does this job seem like a good fit for you? If so, please see the Duty Statement and Desirable Qualifications below as it outlines more information on the available positions. Join our team to improve the lives of Californians!

Position exists at: 1416 9th Street, Sacramento, CA, 95814.

This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more.

Apply today for the opportunity to work in this state-of-the-art building!

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click  here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

This position is considered “hybrid” with on-site work four days a week at 1416 9th Street and telework one day a week, on average, dependent on operational needs. 

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at  .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Analyst II Bulletin
Analyst I Bulletin

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Applicants without the inclusion of a SOQ or a SOQ that does not follow the required format may not be considered in the hiring process. See SOQ instructions below for further information. 

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Practical experience with Microsoft SharePoint, Teams, and Power Platform.
• Experience providing technical support to customers.
• Familiarity with managing and resolving customer inquiries received via a central contact point.
• Knowledge of ticketing systems.
• Ability to provide technical and procedural guidance to others in an easily digestible way.
• Excellent verbal and written communication that changes to meet the needs of the audience.
• Ability to establish and maintain effective and beneficial relationships with internal and external customers.
• Experience interpreting specific laws, rules, regulations, policies, or procedures.
• Ability to develop and evaluate alternatives, analyze data, and present ideas and information effectively.
• Excellent organizational and time management skills, including diligence in completing tasks.
• Strong attention to detail while managing multiple priorities and meeting tight deadlines.
• Ability to exercise a high degree of initiative, flexibility, tact, and good judgment.
• Strong willingness to learn and adapt to changing technical environments. 

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A  Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Resumes and/or Cover Letters  DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

To be considered for the position, applicants must submit an SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. Resumes do not take the place of the SOQ. Applicants who fail to follow these requirements or who do not provide responses to the specific questions in the order listed may be disqualified from the selection process. Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on their submitted SOQ. 

The SOQ should be typed and be no more than two pages in length. Applicants must place their first and last name and the job control number at the top. The SOQ must specifically address the following questions in the order listed below and each response must be numbered to clearly indicate which question you are responding to. Please contact the hiring manager if you have any questions or would like further clarification on these requirements.

1. Based on your review of the duty statement and desirable qualifications, describe your work experience and/or educational background that makes you the best candidate for this technology-focused position. 
2. Success in this position requires effective multi-tasking and organizational abilities. Describe a specific situation when you had to manage multiple tasks with competing deadlines. How did you decide which to prioritize? How did you ensure follow-through? What specific software applications do you use to enhance your time management and organizational skills?

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Degree and/or School Transcripts
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required.  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.