Benefits Coordinator

Careers At Hillcrest Children and Family Center Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. The Benefits Coordinator serves as a key member of the behavioral health team, ensuring clients have timely access to services by managing insurance verification, benefits coordination, and administrative support functions. This position dedicates approximately 65% of time to benefits coordination activities and 35% to front desk and reception responsibilities, helping create a welcoming, professional, and client-centered environment. Essential Duties and Responsibilities Verify client eligibility, co-pays, deductibles, and authorization requirements through Medicaid Managed Care Organizations (MCOs) and commercial insurance portals prior to appointments. Identify services requiring prior authorization and monitor coverage limitations and carve-outs under specific MCO structures. Coordinate with billing staff to resolve insurance discrepancies and coverage issues. Assist uninsured or underinsured clients in gathering required demographic and income documentation. Determine eligibility for grant-funded programs, sliding fee scales, and other available funding resources. Contact clients 24-48 hours prior to appointments to confirm demographic information, insurance coverage, and contact details. Obtain updated insurance cards and ensure client records remain current. Review client records to identify missing consent forms, behavioral health assessments, screenings, and other required documentation. Assist clients with completing required intake and registration forms. Ensure accurate documentation within the Electronic Medical Record (EMR/EHR) system. Explain co-pays, sliding scale requirements, and other financial obligations to clients. Collect and securely process client payments in accordance with agency procedures. Maintain a welcoming, safe, and professional reception area. Greet clients, visitors, community partners, and staff with courtesy, professionalism, and sensitivity. Provide exceptional customer service while supporting a trauma-informed and culturally responsive environment. Support a calm environment and assist with de-escalating minor concerns when appropriate. Answer multi-line telephone systems and respond to general inquiries. Route calls to the appropriate departments and staff members. Immediately transfer crisis-related calls to designated clinical or crisis response personnel. Assist clients with intake paperwork and registration requirements. Scan and upload completed documentation into the Electronic Health Record (EHR) system. Notify clinicians of client arrivals and assist with appointment flow coordination Educational Requirements: High School Diploma or GED required. 1-3 years of experience in benefits coordination, front desk, or patient care coordination services Bilingual candidates are strongly encouraged to apply Affordable Medical, Dental, and Vision insurance. 401K Retirement Plan and Life Insurance. Generous Paid Time Off (PTO), Sick Leave, and Paid Company Holidays. Opportunities for leadership training and professional development. Employee Assistance Programs (EAP) to support your professional and personal well-being. $25.00 - $30.00 per hour, based on experience #J-18808-Ljbffr