Account Manager

Job Description

Job Description

ACCOUNT MANAGER:

The Account Manager oversees the well-being of assigned portfolios and manages client relationships to ensure a positive customer experience. The Account Manager's responsibilities include, but are not limited to, maintaining client relations, liaising between clients and vendors, managing others and company assets, and communicating consistently with the office team. They will work with internal and external customers to achieve new and organic account growth while providing excellent customer service and upholding Alliance Facility Services’ motto of "No Excuses...Just Results."

Key Responsibilities:

• Develops and maintains positive relationships with internal and external clients, key constituents, and

vendors within assigned areas/accounts.

• Day-to-day documentation tracking and control of all assigned portfolios and other related tasks - while

maintaining all company documents with a high level of accuracy and attention to detail.

• Maintains company portfolio logs through the company portal to ensure accurate and timely updates and changes.

• Works in partnership with office staff to ensure compliance and training is maintained with all policies,

guidelines, regulations, and expectations on each assigned portfolio.

• Trains and manages all contractors and employees to ensure adherence to company and client rules,

guidelines, regulations, and expectations.

• Manages company assets to ensure adherence to company and client rules,

guidelines, regulations, and expectations.

• Supervises and controls all assigned client portfolios with consistent communication with senior

management.

• Acts as the primary point of contact for all client interactions, contractor interfaces, and field personnel communications.

• Oversee vendor services and liaise between contractors, clients, and the company.

• Responds to client concerns and requests to initiate resolution promptly to prevent recurrence.

• Serves as on-call for emergency needs after hours.

• Monitors quality control throughout assigned locations by conducting site inspections in compliance with

contractual obligations.

• Assesses overall profitability monthly, quarterly, and annually and implements approved changes to

enhance profitability.

• Conduct performance reviews with clients and/or contractors to discuss the Key Performance Indicators

on assigned accounts.

• Performs other duties as assigned.

Skills, Qualifications, & Experience:

• Ability to successfully pass a background check.

• Possess a High School Diploma or GED.

• Possess a valid Driver’s License.

• Three (3) years of customer/client relationship experience.

• Possess excellent written and verbal communication skills.

• Effective multi-level interpersonal communication skills.

• Ability to adapt quickly to a rapidly changing environment.

• Proficient skill set with Microsoft programs (Excel, Word, etc.).

• Strong time management skills.

• Projects pride in completed work and strives for excellence.

• Ability to work independently and/or in a team environment.

• Strong research and critical thinking skills.

• Ability to meet the minimum requirements for all modes of transportation, including rental cars and air

travel.

• Ability to travel up to 20% of the time and efficiently visit multiple client locations weekly.

• Experience managing multiple locations, employees, contractors, etc.

• Working knowledge of facility services and custodial/commercial cleaning.

• Knowledge of retail/commercial floor cleaning.

• Comfortable using technology such as cell phone apps, laptops, map software, GPS, etc.

This position offers a competitive wage and benefits package as well as opportunities for training and

advancement. We encourage you to apply