Customer Service Team Leader

Overview As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Benefits Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Responsibilities Plan, direct and supervise team members in day-to-day operations within various departments of the store. Serve as the mentor and coach for all team members. Implement strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintain store appearance with a focus on prime shopping hours, product presentation and company standards. Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members. Responsible for staffing, selection and hiring to achieve staffing needs. Promote succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions. Document and apply disciplinary actions and make recommendations concerning discharge. Responsible for P&L, achieving sales and maintaining shrink for the department. Model exceptional, fast and friendly customer service. Communicate the Meijer Friendly Initiative in all team meetings and conversations. Mentor and coach team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards. Ensure the team is thoroughly trained in all aspects of their jobs and have completed all required training. Spend the majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered. Promote a safe work environment. Maintain reliable and consistent attendance. Perform other duties as assigned. Qualifications High school diploma or its equivalent required. 2‑3 years of related retail experience. One year of management experience. Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful. Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction. Demonstrated ability to resolve conflict by addressing root cause issues. Demonstrated ability to manage multiple tasks. Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling. Demonstrated ability to lead an organization that practices working safely at all times. Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders. Successful completion of all required certifications. Equal Employment Opportunity Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully‑protected classification. If you have a disability and require a reasonable accommodation to complete any part of your application, please click here to submit your request. Submissions that are not seeking help to complete the application due to a disability will not be responded to. #J-18808-Ljbffr Meijer Inc.