Patient Service Representative

Patient Service Representative Pulmonary Medicine Associates (PMA) has been treating patients in the greater Sacramento area since 1973 and is a unique and exciting place to work. With specialties that include critical care, infectious disease, palliative care, pulmonology, pediatric pulmonology, and sleep medicine. We are a busy practice with over 80 providers and 2 outpatient clinic locations. PMA currently has a full-time Patient Service Representative position available at our Sacramento clinic. PMA offers a competitive salary and exceptional benefits including medical, dental, vision, life, LTD, PTO, and 401k with generous company match. Responsibilities Schedule, reschedule, and confirm patient appointments for multiple providers and specialties. Answer incoming calls promptly and professionally while assisting patients with scheduling needs. Coordinate referrals and appointments based on provider recommendations and patient needs. Verify patient demographics, insurance information, and appointment eligibility. Obtain prior authorizations or referrals when required. Maintain accurate scheduling records within the Electronic Medical Record (EMR) system. Communicate appointment instructions and preparation requirements to patients. Manage provider schedules to maximize efficiency while minimizing scheduling conflicts. Respond to patient inquiries and route messages appropriately. Collaborate with clinical and administrative staff to ensure continuity of care. Maintain patient confidentiality and comply with HIPAA regulations. Perform other scheduling and administrative duties as assigned. Requirements High school diploma or equivalent required. Minimum of 1 year of medical scheduling, medical office, or healthcare customer service experience preferred. Experience scheduling for multiple providers or specialties is strongly preferred. Knowledge of medical terminology, insurance verification, referrals, and prior authorizations. Experience using Electronic Medical Records (EMR) systems preferred Strong computer skills and proficiency with Microsoft Office. Excellent organizational, communication, and multitasking abilities. Ability to remain professional and compassionate while working in a fast-paced environment.