Accounting Support Specialist

Accounting Support Specialist Position in the Student Financial Aid office supporting the organization’s accounting functions, maintaining accurate daily transaction records, accounts receivable/payable, inventory, payroll, and other financial records. Classified AFSCME 3200, 12‑month appointment, full time, 40 hours per week, Monday–Friday 8:00 a.m.–5:00 p.m., with occasional evening or weekend overtime. Key Responsibilities Guide and assist customers with complex financial inquiries related to billing, financial aid, tuition rates, tax forms, refunds, and student receivables. Advise lower‑level employees on complex customer inquiries, providing advanced policy knowledge. Direct work, train, and supervise student employees as needed. Process requisitions in a timely manner, ensuring proper documentation and recording. Provide complex financial support to departments and university areas. Ensure financial aid applications are received, processed correctly, and resolve issues. Process financial aid award adjustments and determine loan eligibility and award amounts. Communicate with students regarding loan issues, eligibility, and award amounts. Post and remove charges on accounts, place holds for delinquent loans/payments, and prepare invoices and account documentation. Compile, analyze, and reconcile accounts related to loan and grant programs to ensure compliance with state and federal regulations. Record and track expenses and revenue for department or area. Review work of other employees. Minimum Qualifications Knowledge of standard finance and business policies, procedures, services, tools, and equipment typical of a high‑school degree or GED or equivalent. Minimum 3 years of related experience; an equivalent combination of education, training, and experience is acceptable. Preferred Qualifications At least one year of customer service experience. Associate’s degree or vocational/technical school degree. Service‑oriented, diplomatic, and tactful with problem resolution. Computer proficiency, including Microsoft Office Suite. Strong problem‑solving skills. Ability to delve into problematic issues and seek resolution at student, parent, or institution level. Benefits and Compensation Compensation includes an hourly salary range of $14.65 to $18.68, dependent on education and experience, and a comprehensive benefits package: medical, vision, dental, basic and supplemental life, paid holidays, vacation, sick leave, retirement, tuition waiver up to 100 % for self and eligible dependents, parental leave, adoption reimbursement, transgender care, flex‑time, and professional development programs. Employment Information Full‑time regular, 12‑month appointment, classified AFSCME 3200. Position open until filled; applications accepted until midnight (Eastern Time) on posting close date. #J-18808-Ljbffr