Neurology Clinic Administrative Supervisor

Job Summary The incumbent is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position serves as office supervisor and functions under the direction of the Department Manager, to supervise a large group of employees and provide accountability as delegated for the day-to‑day operations of the designated clinic location(s). Minimum Qualifications Bachelor’s degree in a related area or equivalent experience and training. Experience in a leadership role in a healthcare environment. Demonstrated ability to work independently with little direction. Proficient in computer system applications required for the position, including electronic mail, spreadsheets, word processing and medical office management functions such as scheduling and template maintenance. Demonstrated decision‑making skills that reflect the ability to supervise a unit of workers. Ability to represent the assigned unit as a subject‑matter expert and resource person for staff. Problem‑solving skills to independently define issues, create viable solutions and exercise delegated authority for prompt and satisfactory resolution. Ability to seek assistance when the limit of delegated authority is reached. Interpersonal skills to establish and maintain effective working relationships with all coworkers, consistently interacting with patients and other members of the public with patience, courtesy and professionalism in person and by telephone, and responding effectively to individuals who may be angry or upset. Professionalism and service orientation, with the ability to instill this attitude in staff. Effective oral and written communication skills with all levels of staff, patients and providers. Organizational skills to prioritize, coordinate and direct multiple concurrent assignments efficiently. Adaptability to changing workload and increased deadlines. Ability to maintain logs and files in alphabetical, chronological or numerical order. Preferred Qualifications Previous supervisory experience. Healthcare experience with knowledge of PSR 2 and PSR 3 clinical roles. Experience in an ambulatory care setting. Proficiency in interviewing applicants and using effective screening techniques. Knowledge of standard hiring protocols. Objective evaluation and constructive feedback of employee performance relative to job description and performance standards. Capability to train, supervise, resolve conflicts and administer disciplinary action up to dismissal. Understanding of human motivation and the ability to encourage employee development. Administrative skills to oversee daily office operations, develop policies and procedures and manage facility, equipment and supply needs. Typing skills for accurate input and production on a computer keyboard. Writing skills with proper English grammar, spelling and punctuation for clear and concise correspondence. Bookkeeping skills to maintain accurate financial records, prepare reports, balance the cash box and prepare deposits. Knowledge of industry process‑improvement methods to identify, plan, implement and measure outcomes. Key Responsibilities 35% – Staff supervision 25% – Coordination of daily operations 25% – Additional job functions 15% – Computer system operations Department Overview The Neurology Clinics and programs serve our ambulatory population in the care and treatment of patients experiencing neurological symptoms, conditions and diseases. There are four clinical sites that serve our patient population. Position Information Salary or Pay Range: $2,666.66 – $4,758.62 Salary Frequency: Biweekly Salary Grade: Grade 21 UC Job Title: AMBUL CARE ADMSTN SUPV 1 UC Job Code: 004172 Number of Positions: 1 Appointment Type: Staff – Career Percentage of Time: 100% Shift (Work Schedule): M‑F 0800‑1700 Location: Midtown Ambulatory Care Center (HSP122) Union Representation: 99 – Non‑Represented (PPSM) Benefits Eligible: Yes This position is 100% on‑site Benefits High‑quality and low‑cost medical plans to fit the family’s needs UC pays for dental and vision insurance premiums for the employee and family Extensive leave benefits including pregnancy and parental leave and family & medical leave Paid holidays annually as stipulated in the UC Davis Health Policies or collective bargaining agreement Paid time off, vacation and sick time as stipulated in the UC Davis Health Policies or collective bargaining agreement Continuing education allowance and education reimbursement program as stipulated in the UC Davis Health Policies or collective bargaining agreement Access to free professional development courses and learning opportunities Work‑life and wellness programs and resources On‑site employee assistance program with free mental health services Supplemental insurance (life, short/long‑term disability, pet insurance and legal coverage) Public service loan forgiveness qualified employer & student loan repayment assistance program for qualified roles Retirement benefit options for eligible roles, including pension and other retirement saving plans Physical Demands Standing – occasional up to 3 hours Walking – occasional up to 3 hours Sitting – frequent 3 to 6 hours Lifting/carrying 0‑25 lbs – occasional up to 3 hours Pushing/pulling 0‑25 lbs – occasional up to 3 hours Bending/stooping – occasional up to 3 hours Squatting/kneeling – occasional up to 3 hours Twisting – occasional up to 3 hours Reaching overhead – occasional up to 3 hours Keyboard use/repetitive motion – frequent 3 to 6 hours Mental Demands Sustained attention and concentration – frequent 3 to 6 hours Complex problem solving/reasoning – occasional up to 3 hours Ability to organize & prioritize – frequent 3 to 6 hours Communication skills – frequent 3 to 6 hours Numerical skills – occasional up to 3 hours Constant interaction – frequent 3 to 6 hours Customer/patient contact – frequent 3 to 6 hours Multiple concurrent tasks – frequent 3 to 6 hours Work Environment UC Davis is a smoke‑ and tobacco‑free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Must be willing to work variable days (including weekends), hours and locations as required to meet business needs of the practice. Special Requirements This is a critical position, as defined by UC policy and local procedures, and employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment. The duties or functions of this position include handling of cash (or cash equivalents). This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements. Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. Equal Employment Opportunity Statement The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. #J-18808-Ljbffr UC Davis Health