Service Administrator

Job Description

Job Description

Description:

The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.

The role of the Service Administrator is to support the Regional Service Director and Service Manager Staff with day-to-day administrative duties such as data analytics, software reporting, time card reporting / attendance and customer interfacing communication platforms.

Job Duties:

Ensure consistency providing top notch administration duties to internal and external customers alike, which meets or exceeds expectations, including:

• Scheduling of vac truck and ensuring proper paperwork has been filled out and filed to meet local regulations.
• Scheduling of calibration truck and ensuring proper paperwork has been filled out and filed with the local W&M authority.
• Work with our current (4) DSS (Decision Support System) as the one point of contact. Can create SPO where needed for DSS that we request run service calls for us. Handle any warranty parts for the DSS. Will approve all DSS work order prior to invoicing.
• Effectively communicate all updates to Service Managers and Field Service Technicians.
• Assist with dispatching roles.
• Assist with scheduling of technician certifications and re-certifications. Keep track of HM teams DOT and BUSTR requirements.
• Monitor the daily parts request that affect our first time fix metrics. Make suggestions to Service Managers on min/max levels.

Requirements:

Skills / Qualifications / Experience:

• HS Diploma or GED required
• 3+ years of Administrative experience required
• Intermediate to Advanced experience Microsoft Excel, Word, and PowerPoint required
• Project Management experience, desired
• 3+ years of data entry experience in multiple software systems
• Strong written and verbal communication skills (grammar, punctuation, business etiquette)
• Able to work independently along with team oriented/collaborative environments is essential.
• Must be able to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Reacts to adjustments and alterations promptly and efficiently.
• Must be eligible to work in the United States
• Able to work independently along with team oriented/collaborative environments is essential.
• Must be able to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Reacts to adjustments and alterations promptly and efficiently.
• Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
• Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

• JF Petroleum offers:
• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel

*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.