Head Housekeeper / Team Manager

Job Description

Job Description

Head Housekeeper / Team ManagerSeaside Vacation Homes | Seaside, OregonFull-Time | 48-55k Salary + Performance BonusesRun the Team. Protect the Standard.At Seaside Vacation Homes, clean isn't subjective.We manage more than 100 vacation homes along the Oregon Coast, and our reputation depends on delivering consistently clean, well-cared-for homes to our guests.Our teams are divided into North and South teams, and we have an opening coming available soon for a Head Housekeeper / Team Managers to lead one.Each manager will directly supervise a team of approximately 7–10 Property Manager Housekeepers and be responsible for the quality, productivity, development, and day-to-day performance of that team.Here's the important part:This is a management job in a housekeeping operation-not a housekeeping job with some management duties.If your instinct when the team gets behind is to grab a vacuum and disappear into a house for three hours, you're probably going to miss the bigger job.Your job is to run the team.What Does That Mean?On a busy turnover day, you'll have multiple employees working across multiple vacation homes at the same time.You need to know:Who is performing well?Who is falling behind?Where is quality slipping?Who needs coaching?Where does the team need additional direction?Are we going to make our check-in deadlines?Are we producing the quality we're known for?Are we staying on budget?Sometimes you'll need to roll up your sleeves, demonstrate a technique, train alongside an employee, or help protect a guest arrival.But your first responsibility is maintaining visibility over the entire operation.A successful day isn't one where you personally saved three houses.It's one where your team delivered the day's homes on time, on budget, and to Seaside Vacation Homes standards.And Here's Something Important: You Won't Build the Schedule.Yes, you read that correctly.We have a dedicated Scheduling lead.Our dedicated scheduling position handles employee scheduling and daily property assignments.Why?Because we want our Team Managers focused on what we're hiring them to do: lead people and deliver results.You'll take the team and daily plan you've been given and manage its successful execution-monitor progress, maintain quality, solve problems, coach employees, create urgency when necessary, and keep the operation moving.You run the team. Our Scheduling Czar handles the scheduling puzzle.Coach. Inspect. Correct. Follow Through.We don't believe good management means walking behind employees and quietly fixing everything they missed.That doesn't develop anybody.When work doesn't meet our standards, you'll identify the issue, explain what needs to change, retrain or demonstrate when necessary, have the employee correct their work whenever practical, and then verify that the correction happened.Show the standard. Train the standard. Inspect the standard. Hold the standard.We already have established training, quality-control procedures, documentation, and performance systems. You won't be walking into an operation where you need to invent everything from scratch.Learn our system first. Get good at running it. Build credibility.Then bring us your ideas for making it better.You'll Have Data-Use It.We produce two-day performance report cards that help our managers understand how their teams are performing and where attention is needed.The report isn't the management.What you do with the information is.If someone is consistently running behind, we don't just want today's problem solved. We want the manager asking why.Is it training? Pace? Time management? Property difficulty? Quality rework? A misunderstanding of expectations?Fix today's problem-and then work on the reason it keeps happening.That's management.This Is a Coaching JobOne of the best managers we've had came from a sports-coaching background.That makes sense to us.A good coach doesn't jump onto the field and play everyone's position for them.They observe. Teach. Demonstrate. Motivate. Correct. Set expectations. Track performance. Build confidence. Create accountability.And eventually, the players become capable of performing successfully without the coach standing next to them.That's what we're looking for.We want your team to become better because you manage them.You Need an Eye for QualityYou don't necessarily need 10 years with "Housekeeping Manager" printed on your résumé.Some of the best people we've had came from completely different backgrounds.What matters is whether you can walk into a home and see it.The missed dust. The poorly made bed. The bathroom that is clean-but not our clean. The worn item that needs attention. The furniture that's out of place. The maintenance issue that's developing. The detail a guest is going to notice if we don't notice it first.Experience in any of these areas could translate extremely well:Housekeeping or professional cleaningHotels or resortsVacation rentalsProperty managementProperty care or facilitiesBuilding trades or constructionTeam leadershipRestaurant or retail operationsCoaching or other performance-based leadership environmentsWe're interested in what you can see, how you lead, and what you can produce through other people-not simply the title on your last business card.What Success Looks LikeYour team consistently produces homes that meet company standards.Your employees know exactly what's expected of them.Quality issues become coaching opportunities instead of recurring problems.Employees become more capable and independent over time.You know when someone needs encouragement-and when they need accountability.You can rally a team when the day gets tough without creating chaos.You use performance information to focus your management efforts where they'll make the biggest difference.You maintain urgency without sacrificing quality.You follow through.And you don't need to be everyone's best friend to be a manager people respect and want to work for.You'll Probably Thrive Here If You...Naturally notice details other people missEnjoy teaching people how to become better at their workCan create energy and urgency when a team needs itAre comfortable giving clear, direct feedbackBelieve accountability and support can exist at the same timeCan juggle interruptions without losing control of the bigger pictureDon't get sucked into workplace dramaCan recognize the difference between an employee who needs training and one who isn't meeting expectationsCare about quality and productivityFollow through after the initial conversationAre comfortable documenting performanceCan learn an established system before deciding how you'd change itTake pride in building a team that can succeed without constant supervisionScheduleThis is a full-time management position.Our two Head Housekeeper / Team Managers will provide coverage across the North and South sides of our operation.Managers are expected to work one weekend day each week so that we maintain management coverage seven days a week.Your regular days off will be established around the needs of the operation and coordinated with the management team.Vacation rentals are busiest when people are vacationing, so weekends, summers, holidays, and high-turnover periods matter around here.Compensation & Benefits48-55k Salary + performance-based bonusesFull-time team members also have access to our benefits program, including:Health reimbursementPaid vacationSick payProfit Sharing Retirement FundOngoing training, education, and professional developmentOpportunities for advancementEstablished systems, training, and management supportYou'll report directly to our General Manager and work within an established management structure with HR support for employee-relations and formal performance matters.You aren't expected to figure everything out alone.You are expected to run your team.Run With The BESTIf you're an experienced housekeeping professional looking for the next step, we'd like to meet you.If you come from property care, the building trades, hospitality, operations, or another field where you've learned how to lead people and see quality, we'd like to meet you too.We're looking for someone who can walk into a property and recognize what success looks like-and then build a team capable of delivering it consistently.Your job isn't to do everyone's work.Your job is to make everyone better at theirs.We offer an environment of continuous growth and the prospect of learning new skills. If this sounds like the opportunity you have been searching for, apply today!ABOUT SEASIDE VACATION HOMES and BOOKTIMEHARES.COM Our family-owned property management business has grown and flourished for almost 30 years, directly west of Portland, Oregon, on beautiful Seaside Beach. The current generational owner is a father of two small children carrying on the family business of Seaside Vacation Homes as well as growing its sister Buisness BookTimeShares.com. Mark comes from an entrepreneurship, manufacturing and sales background, with a love of science and psychology, and fulfills the CEO role. Our Team drives results by choosing desirable rental homes/properties and working with homeowners with a perspective that allows us to do what is needed to ensure our staff is supported in making decisions.We are a tight-knit team of highly capable individuals driven by solid relationships with our clients, property owners, and community. Every team member is an integral part of accomplishing our goals and continuing to lead as the North Coast's premier provider of luxury vacation rental homes and condos. We are looking for team leaders that show strong initiative and self-direction. We know that results are only achieved with and through strong leadership.

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