Client Intake Specialist

Job Description

Job Description

About the Firm:

Fischetti Law Group is growing, and we’re looking for a sharp, warm, and organized front desk professional to own our lobby and run point on incoming calls across multiple practice areas. Fischetti Law Group has been serving the Boynton Beach community for almost a decade and has been  providing top-notch legal services with a client-first approach for over twenty years. Our team is dedicated to making a positive impact in our clients' lives, fostering a supportive and collaborative work environment for our employees.If you thrive on staying busy, love helping people, and know your way around CallRail, we want to hear from you. Website:
Instagram: @lawfirmflorida

Responsibilities:
•     Greet and welcome every client who walks through our doors with a great first impression — offering water and making them feel at home
•     Answer incoming calls and transfer them to the proper individual quickly and professionally
•     Route and handle calls across Consumer Protection, Personal Injury, Estate Planning, and PIP provider lines
•     Handle intake confidently across several different areas of law
•     Use CallRail to track, manage, and follow up on incoming leads
•     Set up and coordinate the conference room and schedule its use for our two attorneys
•     Keep the front desk running smoothly and professionally all day long

Requirements:
•     Prior experience in a front desk, reception, or legal intake role
•     Hands-on experience with CallRail (required)
•     Comfort handling multiple practice areas and a high volume of calls
•     Excellent phone presence, people skills, and a polished, professional demeanor
•     Strong multitasking, scheduling, and organizational skills
•     A positive, can-do attitude and a team-first mindset

Join  Us:
•     Competitive pay based on your experience
•     A bonus opportunity equal to that of our marketing and sales team, based on the closing rate of incoming calls — your performance directly rewards you
•     A fast-paced office that is very, very supportive of its staff, with a great team approach and a true no-drama culture
•     Variety every day across multiple areas of law, where your work makes a real difference