Regional Operations Coordinator

Job Description

Job Description

Regional Operations Coordinator – South Cone & Brazil

Camin Cargo Control is a value-based organization that stands for more than just providing mission critical services. The Company’s core principles of fairness, integrity and excellence have been the foundation upon which the organization was built.

Fairness: Approach situations in an open, consistent, and ethical manner with fairness, sincerity, and honesty

Integrity: Create an empowered, engaging, and accountable culture focused on client service

Excellence: Always strive for excellence through continuous process improvement, best practices to achieve superior results and the creation of opportunities to benefit all stakeholders

Position Summary:

Oversees and coordinates day-to-day inspection and operational activities across Brazil and the South cone. Provides guidance to field inspection activities and supports operational execution for strategic regional customers. Acts as a key liaison between clients, inspectors, laboratories, country operations, and management to ensure efficient service delivery, timely communication, and compliance with customer requirements.

Responsible for providing operational coordination and customer support for key accounts including Copec, ENAP, Ecopetrol, Petroecuador, Petroperú, and other strategic customers across Brazil & the South Cone

Minimum Requirements

• B.S./B.A. (preferable science degree) is strongly desired.
• Minimum of three years of experience supporting petroleum, energy, commodities, marine, logistics, or Testing, Inspection & Certification (TIC) operations.
• Must possess strong communications, managerial and inter-personal skills, as well as technical and theoretical knowledge of operational and/or laboratory related matters.
• Fluency in Spanish, Portuguese, and English (written and verbal) is required.
• Experience coordinating activities across multiple countries and working with multinational customers is highly desirable.
• Strong customer service orientation with the ability to manage multiple priorities and maintain effective communication with clients and operational teams across different countries and cultures.
• Must possess strong communication, managerial, interpersonal, and organizational skills, as well as technical and theoretical knowledge of operational and/or laboratory-related matters.
• Frequent regional travel is an essential requirement of this position. Candidates must be willing and able to travel approximately 5 to 8 times per year, with each trip typically lasting a minimum of one week, including international travel throughout South America and other countries within the region as business needs require.
• Must possess and maintain a valid passport and be legally eligible to travel internationally without restriction

Responsibilities

• Acts as the liaison between the field inspectors and respective Branch Manager.

• Coordinates and schedules job assignments to field inspectors (dispatching), as well as requests the necessary analytical tests from the laboratory, based on the requirements of the nomination received from the customers.

• Serve as the primary operational coordination point for strategic regional accounts, including Copec, ENAP, Ecopetrol, Petroecuador, Petroperú, and other key customers.

• Maintain proactive communication with customers regarding nominations, scheduling, operational status, reporting, and issue resolution.

• Coordinate with Branch Managers, Laboratory Managers, Inspectors, and Commercial Teams to ensure timely and effective service delivery.

• Receives, compiles, and verifies the data resulting from field measurements and laboratory testing and supervises the preparation of the applicable reports for the customer.

• Monitor operational performance and resource utilization across assigned countries and recommend improvements when necessary.

• Identifies the problems affecting the quality system in respective areas of responsibility. Initiates, recommends, and/or provides solutions to the problems.

• Controls field equipment inventory. Coordinates the replacement or repair of faulty equipment. Ensures that each Inspector’s field equipment is properly maintained and in “good working condition”.

• Performs or shares dispatching duties during non-working hours, weekends and holidays.

• Has the authority and responsibility for front filling for a Branch Manager in her/his absence.

• Prepare and analyze operational reports, service metrics, and key performance indicators to support management decision-making.

Fitness for Duty – Physical Demands

• This position will be in an office setting.
• Prolong periods sitting at a desk and working on a computer.
• Abilit y to occasionally lift up-to-20 pounds, push & pull, reach overhead, stoop, squat, and wear protective equipment if required.

Must have the ability to meet all physical demands with or without accommodation to perform in this position.