SERVICE COORDINATOR

The Service Coordinator ensures the smooth day‑today operations of Wake Enterprises sites by supervising program services staff, monitoring programming goals for participants, and providing professional supervision while ensuring compliance with all applicable regulatory standards, funding source requirements, and training obligations. Section 3: Major Responsibilities

RESPONSIBILITIES OF THE JOB AND ESSENTIAL ELEMENTS:

Adheres to Wake Enterprises Code of Ethics. Assures that no person is subject to abuse, neglect, and/or exploitation. Recognizes obligation to report any suspected abuse, neglect, and/or exploitation. Provides leadership and professional supervision for Associate Professionals, Direct Support Professionals, and Employment Specialists; ensures supervision plans are complete for all staff assigned to the site or service location. Coordinates daily operations, including transportation, and provides supervision to staff at the assigned site or service location. Ensures compliance with all funding source regulations and documentation requirements.

QDDP CLINICAL FUNCTIONS

Assumes responsibility for assigned participant caseload. Completes documentation necessary to admit and discharge participants. Ensures that caseload is at capacity, reaches out to MCOs and Residential Agencies to obtain referrals for new participants, meets goals regarding annual growth, and conducts agency tours for potential participants. Initiates contact and represents Wake Enterprises at service‑plan meetings where another agency is the lead. Review quarterly reports, update program goals and objectives, and coordinate with agency program staff, parents, outside administrators, testing specialists, social workers, and case managers to develop or review participants’ treatment programs. Assures all participant plans, documentation, and authorizations are current; review and sign off daily goals to ensure compliance with regulatory requirements. Documents participant time and services (manually and electronically) and ensures accuracy of time records. Communicates with Quality Assurance Specialist upon completion and is responsible for timely and accurate billing submission. Coordinates with QAS to investigate, sign off, and distribute incident reports while maintaining regulatory compliance. Coordinates, monitors, and evaluates the implementation of program activities, considering the physical, emotional, educational levels and preferences of individual participants; assures compliance with behavior plans; directly observes staff‑staff and staff‑participant interactions on and off site. Plans special events and activities both on‑site and in the community considering participants’ treatment goals and preferences, including off‑site check‑ins as appropriate. Is responsible for ensuring standards implementation related to CQL accreditation, coordinates monthly POM data collection for participants, and submits results to QAS. Participates in all audits and agency self‑audits, and documents time worked accurately.

SITE COORDINATOR FUNCTIONS

Schedules and coordinates staff to ensure proper coverage; assures assigned sites operate within capacity; acts as a back‑up for DSPs, APSs, ESSs, and other Service Coordinators. Monitors building and fleet maintenance and communicates any issues to the Facility/Transportation Coordinator. Trains and advises staff on service delivery, person‑centered planning, documentation requirements, confidentiality, participant rights, and incident/accident reporting; also trains staff on behavior plans. Communicates program needs to staff and management, including policies or revisions necessary for effective service administration. Partners with HR representatives and QAS to schedule staff training days, including any outside contracted training. Coordinates and conducts staff in‑service monthly meetings; assures completion of minutes; relays agency policy/procedures to staff. Supervises and evaluates assigned staff in accordance with organizational policy; coordinates with HR and provides guidance or disciplinary action when necessary. Works with Peer Mentors to ensure adequate onboarding for new staff and retention; actively engages in staff retention activities such as planning DSP week events and implementing retention programs. Participates in Safety, Admissions, Human Rights & Quality Improvement workgroups. Maintains attendance records and payroll information for all staff assigned to the location; ensures accuracy and approves timecards promptly. Monitors supplies inventory and submits requests to replenish office and program supplies; purchases supplies as necessary. Maintains effective working relationships with participants, staff, and other professionals.

ADHERE TO AND FOLLOW

The By‑Laws of the Corporation and, as set forth in the Articles of Incorporation. Section 6: Job Qualifications and Competencies Job Qualifications Education and Experience MINIMUM EDUCATION AND EXPERIENCE QUALIFICATION REQUIREMENTS: Bachelor’s degree in Special Education, Psychology, Social Work, Counseling, or another human services related field and two years of full‑time, post‑baccalaureate, accumulated experience with the population served. OR Bachelor’s degree in an unrelated field with four years post‑baccalaureate accumulated experience with the population served (Service Coordinator); one‑year supervisory experience preferred. Must have a valid North Carolina Driver’s License, personal vehicle and insurance, and be eligible to be placed on Wake Enterprises insurance coverage. Must hold NCI certification. Must hold First Aid/CPR certification. Must hold Medication Administration certification. May be required to receive instructor certification and teach classes for Person‑Centered Planning, NCI, First Aid/CPR, or any other required training. Required Skills Strong verbal and written communication skills. Strong documentation skills. Excellent judgment, problem‑solving, organizational, and time‑management skills. Excellent interpersonal skills and ability to communicate effectively. Physical ability to fulfill job requirements. Ability to work collaboratively in a cross‑functional team environment. Detail‑oriented with a strong commitment to accuracy. Strong problem‑solving skills and a continuous improvement mindset. Proven experience in financial planning and analysis or related roles. Strong analytical skills with proficiency in data analysis tools and software. Job Competencies Familiarity with developmental disabilities. An understanding of the philosophy of community‑based and work programs. Awareness of principles of normalization and development. Effective writing skills and ability to chart data, track participant progress, and generate reports accurately and in a timely manner. Ability to deal effectively with staff, participants, and the outside community. Must be able to read, write, speak, and interpret documents and instructions in English. Must have experience working with computers. Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision by exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organization’s stakeholders through capacity creation and employee compensation betterment. Apis Services, Inc. and affiliates provide equal employment opportunities for all employees and applicants in compliance with all federal and all applicable state and local laws. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status, or any other basis protected by law. This policy of non‑discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment. #J-18808-Ljbffr Apis Services, Inc.