Custodial Supervisor

Job SummaryOrganizational Context: Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as 24/7 facilities -related call, alarm monitoring and dispatch center. E&F provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University, as well as engineering, technical, and sustainability services. Facilities Maintenance Operations (FMO) a department within E&F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards.Position Summary: As part of the Facilities Maintenance Operations (FMO) group in Energy and Facilities, Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work. The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction.Position DescriptionDevelop cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions in compliance with all applicable environmental health and safety requirements. Continually review and adjust schedules and routines as needed.Provide hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, building security, and environmental health and safety regulations.Implement Green Cleaning procedures and train custodians in Green Cleaning techniques in accordance with the FMO Green Cleaning Program.Assign and supervise work performed by hourly custodial employees and sub-contracted cleaning services (as required). Perform regular cleaning quality inspections for all areas. Document inspection results and initiate corrective actions as needed. Implement quality improvement recommendations made by independent, third-party cleaning auditors.Manage employee performance; provide counsel or disciplinary actions as necessary. Demonstrate sound judgement in the application of performance management in accordance with both the collective bargaining agreement and established Campus Services management practices.Ensure custodial operations compliance with all customer-established procedures for use and care of facilities.Ensure custodial operations compliance with all procedures of workplace safety, environmental regulations, resource efficiency (recycling and energy conservation programs) and building safety.Coordinate and supervise customer requested function set-ups, snow removal operations and response to emergency conditions.Maintain records of employee attendance, work schedules, key distribution logs, and equipment and supplies inventories. Work closely with the department human resources representatives to ensure the proper maintenance of all personnel records.Leads, provides support to, or performs special projects (short and long-range), initiatives, and tasks as assigned/directed.Basic QualificationsHigh school diploma or equivalent required, additional education preferred. Minimum two to three years of supervisory experience in a customer-focused custodial operation required. Specialized knowledge of effective custodial and housekeeping procedures and cleaning systems required. Knowledge of industry recognized Green Cleaning principles is strongly preferred. Excellent communication, organizational, and time management skills required. Additional language skills in either Spanish, Portuguese or French Creole strongly preferred.Additional Qualifications and SkillsBasic proficiency with desktop computing systems including email and word processing required. Experience working with simple database applications strongly desired.Physical RequirementsAbility to stand, stoop, walk or climb at least 75% of the work day. Must be physically able to perform all custodial duties required of his/her crew. A significant amount of stair climbing, bending and kneeling is required.Working ConditionsEmergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).Additional InformationThe University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard’s Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University’s “COVID-19 Vaccine Information” webpage: . Job FunctionFacilities LocationUSA - MA - Cambridge Job Code327056 Custodial Supervisor DepartmentCustodial ServicesTime StatusFull-time Salary Grade056Union00 - Non Union, Exempt or Temporary Pre-Employment ScreeningEducation, Employment, IdentityScheduleMonday-Friday 7am-3:30pmSunday & Saturday OFFHarvard Divinity SchoolCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.School/Unit: Campus Services Auto req ID: 60319BR