Field Service Supervisor

Overview Flamingo Appliance Service is redefining what excellence looks like in home services. With more than 20 years of industry leadership, Flamingo Appliance Service is one of the largest and most respected appliance repair companies in the country. We partner with the world’s leading appliance manufacturers and proudly serve thousands of customers every day across multiple markets. Our mission is simple—but bold: to be the standard of excellence in home services. That means exceptional customer experiences, empowered technicians, operational discipline, and leaders who take ownership of outcomes. The Opportunity The Field Service Supervisor is a front-line leadership role responsible for the performance, development, and success of a team of field service technicians. This is not a desk-only job. It is a visible, engaged leadership position for someone who can balance people leadership, operational execution, and performance accountability. This role partners closely with the Regional Service Manager while independently managing day-to-day field operations, resolving issues in real time, and driving strong results across productivity, quality, and customer satisfaction. Responsibilities Lead and Develop Technicians Directly lead, coach, and mentor a team of field service technicians. Set clear expectations around performance, professionalism, safety, and customer experience. Actively recognize technician strengths and positive performance by providing timely, specific praise and reinforcement to drive engagement, morale, and continued excellence. Conduct regular one-on-ones, monthly performance conversations, and formal performance reviews. Conduct technician ride-alongs as required. Identify performance gaps and implement development or corrective action plans. Build a culture of accountability, ownership, and pride in workmanship. Own Field Operations and Execution Execute and continuously improve field service processes and standards. Ensure compliance with company policies including attendance, documentation, timekeeping, parts handling, safety, and vehicle usage. Monitor technician schedules, productivity, and overtime to align labor with demand. Support operational planning and execution in partnership with branch leadership. Drive Results Through Metrics Own technician performance across key KPIs including productivity, first call complete, attendance adherence, customer satisfaction, service quality, and documentation accuracy. Use dashboards and reporting tools to identify trends and proactively address issues. Ensure compliance with all operational and regulatory standards. Be the Go-To Field Leader Serve as the primary escalation point for technician and customer issues. Resolve customer concerns professionally and decisively. Collaborate with parts, customer service, and operations teams to support technician success. What We Are Looking For Proven experience leading and developing field-based teams. Strong operational mindset with comfort holding teams accountable. Technical understanding of appliance repair or similar service-based field operations. Customer-first approach and ability to lead by example. Strong organizational, prioritization, and problem-solving skills. Ability to succeed in a fast-paced environment. Proficiency with business systems, dashboards, and reporting tools. Clear and professional communication skills. Ability to work independently while staying aligned with leadership. Bilingual English and Spanish preferred but not required. Must be currently authorized to work in the United States. Ability to pass background, drug and driving screening. Work Environment and Schedule Full-time, Exempt role working 40 to 50 hours per week. Monday through Friday schedule with Saturday availability as needed. Combination of office-based and field-based work. Company vehicle provided for field responsibilities. Why Flamingo Be part of a growing, industry-leading organization. Lead teams that directly impact customer experience and financial performance. Work for a company that invests in leadership, structure, and operational excellence. Join a culture built on high standards, accountability, and continuous improvement. Compensation & Benefits Competitive pay based on experience and performance Relocation assistance available 401(k) with up to 4% company match Medical, dental, and vision insurance Employer paid life insurance and short and long-term disability coverage #J-18808-Ljbffr Flamingo Appliance Service