Heavy Fleet - Shop Service Manager

Join the TCI Family as a Shop Service Manager Salary: $75,000–$85,000 Base + Quarterly Incentives | Family-Owned Company | Growth Opportunities For more than 45 years, TCI has built a reputation for integrity, service, and excellence in transportation. We're more than a company—we're a family. Our success is driven by people who lead with accountability, embrace innovation, and are committed to doing the right thing for our customers and one another. If you're an experienced maintenance leader who thrives on developing teams, improving operations, and delivering exceptional customer service, we'd love to meet you. About the Role As Shop Service Manager, you'll lead maintenance operations across multiple shop locations, overseeing a team of skilled technicians while ensuring safe, efficient, and compliant fleet maintenance. You'll play a critical leadership role in driving operational excellence, developing talent, managing shop performance, and creating an environment where employees and customers can count on exceptional results. What You'll Be Doing Lead, coach, and develop a team of diesel technicians while reinforcing TCI's Core Values. Oversee preventive maintenance, diagnostics, and repair operations to maximize fleet uptime. Ensure compliance with DOT, OSHA, and company safety standards. Build lasting customer relationships by delivering exceptional service and resolving maintenance concerns. Recruit, train, mentor, and retain top-performing technicians. Manage shop budgets, labor productivity, inventory, and operating costs. Drive continuous improvement through safety meetings, performance coaching, and operational best practices. What You Bring 10+ years of diesel technician experience. 5+ years of shop management or maintenance leadership experience. Proven ability to lead teams, develop employees, and drive operational performance. Strong customer service, communication, and problem-solving skills. Working knowledge of DOT and OSHA regulations. Solid computer proficiency and experience with maintenance systems. Bilingual (Spanish or other languages) is a plus. Compensation & Benefits $75,000–$85,000 annual base salary (based on experience) Quarterly performance incentives Paid Time Off Comprehensive benefits package Career growth with a stable, family-owned company A collaborative culture where your leadership makes an impact Why TCI? At TCI, you're not just accepting a job—you're joining a company that invests in its people and believes great leaders build great teams. We are committed to safety, operational excellence, and delivering outstanding service to every customer. Our team approaches each day with a "Can Do" attitude, working together to solve challenges, embrace innovation, and continuously improve. Integrity, transparency, accountability, and respect are the foundation of everything we do. If you're ready to lead a high-performing maintenance team and build a rewarding career with a company that values its people, we'd love to have you join the TCI family.