Customer Service Representative Remote Benefits Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative Remote Benefits Consultant based in United States.

This fully remote role offers the opportunity to support working individuals and families while building meaningful client relationships.
You will provide guidance on benefits and coverage options, answer questions, and help clients navigate applications and enrollment.
The position combines customer service, relationship management, and ongoing professional development in a flexible virtual environment.
No prior insurance experience is required, with structured training, coaching, and mentorship provided from the start.
You will work independently while remaining connected to a collaborative team focused on client satisfaction and professional growth.
Strong performers can access leadership development, performance incentives, and opportunities for long-term career advancement.
The role is designed for motivated, service-oriented professionals who value flexibility, purpose, and continuous learning.

Accountabilities

• Meet with clients virtually through Zoom and phone appointments to understand their needs and provide responsive service.
• Answer questions about available benefits, coverage options, products, services, and policy information in a clear and professional manner.
• Guide clients through applications, enrollment processes, policy updates, and related documentation.
• Maintain accurate client records and ensure timely follow-up communications.
• Build lasting client relationships through professionalism, responsiveness, integrity, and exceptional customer service.
• Help individuals and families make informed decisions regarding benefits and coverage that support their needs.
• Participate in virtual training, coaching, mentorship programs, and leadership development workshops.
• Develop knowledge of industry products, systems, customer-service practices, and applicable processes.
• Collaborate with a remote team while independently managing daily responsibilities and schedules.

Requirements

• At least 18 years of age and legally authorized to work in the United States.
• Must be physically located within the United States.
• Excellent communication and interpersonal skills with a strong customer-service orientation.
• Positive attitude, willingness to learn, and commitment to continuous professional development.
• Self-motivation, accountability, professionalism, and integrity.
• Strong organizational and time-management abilities with the capacity to work independently in a remote environment.
• Basic computer proficiency and comfort using Zoom and other virtual communication tools.
• Access to a computer or laptop, reliable high-speed internet, webcam, microphone, and a quiet professional workspace.
• Previous experience in customer service, client relations, healthcare, retail, hospitality, education, sales, administrative support, or call center operations is beneficial but not required.
• Leadership experience is welcome but not required; comprehensive training and mentorship are available.

Benefits

• 100% remote work from anywhere within the United States.
• Flexible scheduling options and a modern virtual work environment.
• Weekly compensation with performance-based bonus opportunities.
• Leadership incentives and employee recognition programs.
• Structured onboarding and comprehensive training for individuals without prior industry experience.
• Ongoing coaching, mentorship, and professional development opportunities.
• Medical reimbursement program for qualifying representatives.
• Company-supported life insurance.
• Retirement planning opportunities.
• Potential residual income opportunities through client renewals.
• Union-supported work environment.
• Leadership conferences, incentive travel, and additional performance-based opportunities.
• Opportunities for career advancement through leadership development and performance-based growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.