Application Support Specialist
$130kHuxley
PST / CST | Remote | Support | Application | SQL | Python | Insurance | IT | $130k | No sponsorship
Role: Application Support Engineer
Location: Remote in PST / CST
Salary: $100,000 - $130,000
** Must have a Green Card or US Citizenship, no sponsorship can be provided for this role **
We're partnering with a growing technology-driven organization looking for a Support Engineer to help maintain and improve the systems that power a highly customer-focused platform.
This role sits at the intersection of technical support, software engineering, and customer success , offering the opportunity to work closely with Engineering, Product, Operations, and business stakeholders to investigate issues, improve workflows, and ensure a seamless user experience.
You'll gain exposure to modern SaaS technologies, third-party integrations, APIs, internal tooling, and core business systems while making a direct impact on both customers and internal teams.
What You'll Be Doing
- Investigate and troubleshoot complex technical issues across applications, databases, integrations, and system logs
- Partner with engineering teams to identify root causes and drive resolutions
- Support business-critical workflows and ensure systems operate efficiently
- Monitor platform performance and identify opportunities for process and product improvements
- Document common issues, business processes, and technical solutions
- Collaborate cross-functionally with Product, Operations, Customer Success, and Engineering teams
- Contribute to improving internal tools and support procedures
What We're Looking For
- A customer-first mindset with a passion for solving problems
- Curiosity about technology and how complex systems work
- Understanding of web applications, APIs, integrations, and software platforms
- Strong analytical and troubleshooting skills
- Ability to explain technical concepts clearly to both technical and non-technical audiences
- Excellent written and verbal communication skills
- Strong attention to detail and sense of ownership
Preferred Background
- Bachelor's degree in Computer Science or a related discipline, or equivalent experience
- 1+ years of experience in Technical Support, Customer Success Engineering, Software Engineering, QA, or similar technical roles
- Experience debugging production issues and supporting business-critical applications
- Exposure to modern development technologies and databases
- Familiarity with technologies such as:
- Python
- React
- TypeScript
- SQL
- Experience working in SaaS, InsurTech, FinTech, or other technology-driven environments is advantageous
Why Join?
- Join a high-growth organization where your work has visible impact
- Collaborate with experienced technical and business teams
- Opportunity to develop skills across support, engineering, and operations
- Strong culture of ownership, autonomy, and continuous improvement
- Competitive compensation and comprehensive benefits package
- Fully remote working environment
** Must have a Green Card or US Citizenship, no sponsorship can be provided for this role **
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