Senior Technical Support Specialist

Join the XOTIC PC Customer Service & Sales TeamTurn your passion for tech into a career you'll love - from anywhere in the U.S.Are you the friend everyone calls when they need tech advice? Do you enjoy gaming, troubleshooting, and helping people choose the ideal setup? XOTIC PC is hiring motivated, customer-focused, tech-savvy individuals to join our nationwide, work-from-home Customer Service & Sales Team.About XOTIC PCSince 1999, we've built custom gaming desktops, high-performance laptops, and professional workstations for gamers, creators, businesses, and performance users across the country. Every system is hand-assembled, and every customer interaction reflects our commitment to quality, innovation, and world-class service.What You'll DoThis role is hands-on, fast-paced, and ideal for someone who enjoys engaging with customers and solving real issues.Guide customers through their buying journey, from first questions to final configurationsRespond to customers via phone, live chat, and email with clarity and professionalismRecommend the right systems for gamers, creators, and professionalsManage multiple active conversations while maintaining accuracyResolve support tickets quickly and clearlyUse AI tools like ChatGPT to improve troubleshooting speed and response qualityWork closely with a team passionate about technology and customer excellenceWhy You'll Love Working HereNationwide work-from-home roleStandard 5-day work week (Mon–Fri)Optional 4-day weeks during non-peak seasonsUnlimited vacation (trust-based policy)Virtual team meetings, events, and giveawaysEmployee discounts on high-end systems and gearClear growth paths in support, sales, marketing, or operationsA culture built on performance, innovation, and teamworkWhat We're Looking ForStrong passion for technology, gaming, or high-performance PCsAbility to multitask effectively across multiple communication channelsExcellent written and verbal communication skillsStrong follow-through, accuracy, and attention to detailAbility to resolve tickets quickly while maintaining customer satisfactionConfidence using AI tools like ChatGPT to support customersTyping speed of 40+ WPMHigh school diploma or equivalentMust reside within the United StatesBonus Points2–4 years of customer service or phone-based sales experienceExperience with CRMs or customer service platformsHands-on experience helping others build PCs or troubleshoot gaming setupsWant to Stand Out?Submit a short (2-minute max) intro video explaining:Who you areWhy you're a strong fitWhat excites you about gaming or PC hardwareEmail it to View email address on click.appcast.io or share an unlisted YouTube/Instagram link along with your application.Benefits & Perks401(k) with employer matchHealth, dental, and vision coverageAflac loss-of-pay insuranceStandard 5-day work week (Mon–Fri)Unlimited vacationEmployee discountsA collaborative, forward-thinking work environmentApply TodayIf you're ready to deliver exceptional customer experiences, work with high-end technology, and help customers build the perfect system from the comfort of home, this role is your next step.Apply now and build something exceptional with us.